Analyst, Customer Programs

Who We Are 

Clean Power Alliance (CPA) is Southern California’s locally operated not-for-profit default electricity provider for 35 communities within Los Angeles and Ventura counties and the 4th largest electricity provider in the State of California. We provide clean renewable energy at competitive rates to over three million residents and businesses through approximately one million customer accounts.  

What You’ll Do 

CPA seeks a detail-oriented and highly motivated professional with experience in the evaluation, analysis and management of customer program data to join our team as the Analyst, Customer Programs. This newly created role will support the development, implementation and evaluation of innovative programs for CPA customers. The ideal candidate will help identify solutions and take ownership over cross-team practices to develop tools and streamline operations.  

The Analyst, Customer Programs will be responsible for project management for the portfolio lifecycle, including operations, strategy, and planning. This includes providing cross departmental coordination serving as the liaison with other internal teams to identify and streamline tracking and reporting. This role will be responsible for metrics management including definition, standardization, tracking, and reporting of key performance indicators working closely with the Program Managers. Additionally, this role will support research and data collection to inform program development, customer outreach and acquisition, and program improvement.  

To learn more about the suite of programs CPA offers, visit www.cleanpoweralliance.org/programs.  

Who You’ll Work With 

The Analyst, Customer Programs will work under the supervision of the Senior Program Manager, Grid Management and Operations, will work closely with the Director, Customer Programs, and collaborate with the other program and operation staff on the Customer Programs team. This role will also work cross- functionally with CPA’s Power Supply, Customer Care, Data and Systems, Load Forecasting, Regulatory Affairs, External Affairs, Strategic Accounts, and Marketing teams.  

Commitment to Diversity  

At CPA, we value diversity and are committed to creating an inclusive environment for all employees. We represent a diverse customer base and intend to hire employees that reflect our communities. Clean Power Alliance provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

Culture  

CPA fosters a culture of open communication, responsibility, intellectual curiosity, and exceptional judgment. As a small team that has quickly built the largest Community Choice Aggregation program in the country, high levels of trust, collaboration, and mission alignment are key factors in success. We value fact-based creativity in our work, accountability with our stakeholders, and promote ethical engagement and diversity with our brand.  

Requirements

Successful Candidates Must Demonstrate the Following Abilities: 

• Demonstrate good judgement and integrity.  

• High attention to detail with strong organizational skills.  

• Communicate effectively, orally, and in writing; and the ability to translate complex technical information into non-technical language. 

• Have a strong work ethic and be comfortable taking initiative/working in a fast paced, start-up environment.  

• Work well on diverse teams and be highly collaborative.  

• Enjoy engaging with passionate internal and external stakeholders. 

• High tolerance for uncertainty but know how to bring things to resolution. 

• Be able to interpret and explain policies, procedures, and regulations. 

• Be able to organize and carry out projects with minimal instruction. 

• Be able to provide and accept constructive feedback and adjust methodology in alignment with the tasks/goals at hand. 

• Must be able to sit at a desk and work on a computer for prolonged periods. 

Duties and responsibilities include: 

• Operational Strategy and Planning: Serve as an internal consultant to identify opportun