Gainsight Administrator - Austin, TX.

Overview

Quest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.

 

First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for cybersecurity resilience, risk management, disaster recovery, and migration. This helps global organizations pursue digital transformation in the cloud while still safeguarding their on-premise Active Directory investments.

 

Second, Quest is dedicated to helping customers unlock value from all their data through AI and data solutions. Their goal is to de-risk AI adoption and maximize data return on investment by offering integrated capabilities across the data management lifecycle, including metadata management, data operations, and infrastructure solutions. This empowers data and IT leadership to accelerate their data and AI initiatives.

 

Role Summary

We are seeking an experienced and highly skilled Gainsight Administrator to join our Customer Success Operations team. This role is responsible for owning the end-to-end administration of our Gainsight platform, designing scalable processes, managing complex configurations, and driving adoption across Customer Success, Sales, and cross-functional teams. The ideal candidate holds a Gainsight Level 3 Certification, demonstrates strong technical aptitude, and can translate business goals into system solutions.

 

Responsibilities

-Serve as the Gainsight platform owner, responsible for architecture, configuration, administration, and optimization.

-Design and implement advanced workflows using Rules Engine, Horizon Journeys, Success Plans, Scorecards, and Playbooks.

-Manage complex data integrations with Salesforce, Snowflake, Mindtickle, and other internal systems, and manage complex data models via Data Designer in Gainsight.

-Build and maintain dashboards, reports, and health score frameworks to provide visibility into customer success metrics.

-Partner with Customer Success, RevOps, Product, and IT teams to gather requirements and deploy scalable solutions.

-Proactively identify opportunities to improve platform usability, efficiency, and data integrity.

-Maintain Gainsight best practices and compliance with enterprise standards for documentation, change management, and security.

-Provide internal training, onboarding, and support for Gainsight users at all levels.

-Stay current with Gainsight product releases and roadmap to assess impacts and enhancements.

Qualifications

-Gainsight Level 3 Certification required (please include proof of certification).

-3+ years of hands-on Gainsight administration experience.

-Strong technical knowledge of Gainsight modules: Rules Engine, Journey Orchestrator, Timeline, Scorecards, Success Plans, PX (optional), and integrations.

-Proficient in Salesforce data structures and relational data models.

-Experience with ETL tools (e.g., Workato, MuleSoft, Boomi), APIs, and SQL is a strong plus.

-Demonstrated ability to translate business needs into platform solutions.

-Strong analytical, problem-solving, and project management skills.

-Excellent communication and collaboration abilities across technical and non-technical stakeholders.

 

Preferred Qualifications:

-Experience with Gainsight PX or in-product engagement tools.

-Familiarity with tools like Looker, Tableau, or Snowflake.

-Experience supporting a global Customer Success organization.

 

Company Overview

Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.

 

Why Quest

At Quest, your work makes an impact. You’ll help organizations get AI-ready while building your career with a global team of innovators. We offer:

• Competitive pay, annual bonuses, and top-performer recognition.

• Comprehensive health, family, and retirement benefits.

• Flexible work options, generous PTO, and wellness programs.

• Professional growth through learning platforms, mentorship, and leadership programs.

• Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.

 

Come join us. For more information, visit us on the web at Quest Careers |