Sr. In-House Marketing Manager - Pompano Beach

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Sr. In House Marketing Manager | Pompano Beach, FL

The Sr. In House Marketing Manager is responsible for all In-house Marketing Activities over our site locations in Pompano Beach, Florida. Primary responsibilities include direct management of marketing team, maintaining an acceptable conversion rate of resort occupancy, maintaining an excellent owner experience, and coordination with Resort, Sales, In-House sales and Corporate/Regional In-House Marketing Directors/Managers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Direct supervision of Concierge staff: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
• Resolve issues pertaining to tour statuses, bookings, coding and etc.
• Order and maintain departmental supplies (collateral material, uniforms, etc.)
• Maintain copies of invitations and daily tour manifests for reference purposes.
• Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report.
• Prepare daily and weekly status reports to include, but not limited to, Show factors and Penetration rates to be submitted in a timely manner for corporate deadlines.
• Compile data on each Marketing Coordinator's performance.
• Prepare additional reports deemed necessary by upper management.
• Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow.
• Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
• Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
• Submit employee payroll in timely manner.
• Full time availability weekends and holidays required.
• Perform other related functions not listed.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

(minimum requirements necessary for this position):

• Bachelor's degree/coursework in Business Administration or equivalent experience, and a minimum of 3 years management experience in marketing.
• At least 2-3 years Wyndham Marketing experience preferred

SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Excellent verbal and written communication skills; must maintain a high level of professionalism at all times

• Ability to effectively coach, counsel and motivate direct reports

• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners)

• Ability to efficiently multi-task

• Ability to negotiate effectively

• Working knowledge of marketing databases

• Ability to recruit, train and develop employees

• Ability to lead by example

• Detail oriented and accurate

• Ability to carry out responsibilities in accordance with the organization's policies and applicable laws

• Demonstrated problem solving ability

• Knowledgeable with commission payroll and understanding.

• Must be proficient at Microsoft Office.

• Must be able to work independently.

• Must be able to interact with many other departments within the company effectively. (i.e. guest and sales leaders)

• Must be able to work flexible schedule which includes a rotating combination of days, nights, weekends, and holidays.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Pa