Team Lead - Weekend Days

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the supervision of the Emergency Department Operations Manager and Administrative Director, the Support Services Team Leader provides shift leadership responsibilities for Support Associates and Patient Transporters (approximately 8-10 FTEs per shift). The Team Leader is the key troubleshooting expert available during the shift for equipment, supplies, and transport issues, and he/she is cross-trained as both a Support Associate and a Patient Transporter, maintaining the ability to fill in and work in both of these capacities, as necessary. The Team Leader serves as the on-site expert point person for clinical staff in addressing supply and equipment problems and concerns. The Team Leader ensures that all supplies and equipment are available and maintained in the Emergency Department, and that patients are transported in a safe and efficient manner, and he/she actively intervenes to reallocate staff if bottlenecks or delays occur. The Team Leader works closely with the Operations Manager and Administrative Director to continually improve the Environment of Care in the Emergency Department. The Team Leader ensures that the patient transport function operates smoothly and supports efficient patient flow and throughput in the department. Candidates must be available for a 3 week full-time (Monday-Friday; 7:00 am - 3:30 pm) training period prior to starting the evening shift . PRINCIPAL DUTIES AND RESPONSIBILITIES: Shift Supervision · Provides shift leadership and assigns duties to the Emergency Department Support Associates and Patient Transporters (approximately 8-10 FTEs per shift). · Assists in monitoring the workflow for supply and equipment management and patient transport functions. Adjusts resources as necessary to meet changing needs in department. · Assists Emergency Department Charge Coordinator with operational support as necessary. · Escalates staff issues to Operations Manager Supervisor and Administrative Director. · Serves as a supply and equipment resource for all Emergency Department staff. Maintains expertise in all areas of supply and equipment management. · Conducts quality assurance on specialty carts to ensure supplies are stocked appropriately and provides direct feedback to Support Associate staff. Central Supply Management · Conducts ongoing inventory management and maintains par levels. · Ensures that Emergency Department supply rooms, closets and medication rooms are fully stocked on a daily basis. Maintains overall organization and cleanliness of supply rooms, meeting all regulatory requirements. · Works with hospital Materials Management staff to ensure that Emergency Department supplies are delivered from central supply area to the Emergency Department clean supply room. · Maintains inventory of special purchase items. Supply and Equipment Management/Daily Operations · Responds to urgent pages from clinical staff, troubleshoots issues, and solves problems to ensure appropriate clinical support. Provides excellent customer service support to end users. · Ensures that the following mission-critical Support Associate tasks are carried out: o Checks each treatment bay in area(s) assigned for shift. Ensures that all supplies and equipment (including headwall items) are present, clean, in working order and organized. Replaces, cleans or makes repairs as necessary. Items to check in each bay include but are not limited to monitors, cables, lead wires, otoscope/opthalmoscope, suction equipment, oxygen equipment, defibrillator, pumps, temporal artery thermometers, and blood pressure setups. o Checks, stocks and organizes supply carts in each treatment bay in area(s) assigned for shift. o Checks, stocks and organizes specialty supply carts in area(s) assigned for shift. Specialty supply carts include but are not limited to the difficult airway cart, intubation boxes, Broselow carts, OB/GYN cart, procedural sedation cart and ENT cart. o Checks, maintains, cleans and organizes equipment located in area(s) assigned for shift, including centrally managed equipment. Equipment includes but is not limited to ultrasound machines, portable vital sign monitors, doppler machines, EKG machines, IV poles, soiled linen hampers, computers on wheels. o Delivers soiled equipment to Sterile Processing Department for decontamination. Ensures that equipment is retri