Guest Room Attendant (10855)

Job DetailsLevel: EntryJob Location: Rina 1 Corp dba Holiday Inn Express & Suites Ardmore - Ardmore, OK 73401Position Type: Full-Time/Part-TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: Days / WeekendsJob Category: Hospitality - HotelGuest Room Attendant

Department: Housekeeping

REPORTS TO: Director of Housekeeping

Scope of Responsibility:

Clean guest rooms as assigned ensuring the property’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints per brand standards.

Ensure the confidentiality and security of all guest rooms.

Team Member Handbook:

All employees must completely understand the requirements of their job. Prior to being assigned to the position, a complete understanding of the Apollo Hospitality Firm’s Team Member Handbook is necessary since the person holding this position will be subject to the rules and regulations listed in the Handbook.

WORK ENVIRONMENT

Guestrooms, guest and service corridors; offices and work areas; grounds, lobby and all other areas of the property, interior and exterior.

Position involves working:

• Under variable temperature conditions (or extreme heat or cold).

• Under variable noise levels.

• Outdoors/indoors.

• Around fumes and/or odor hazards.

• Around dust and/or mite hazards.

• Around chemicals.

• Around biohazards.

KEY RELATIONSHIPS

INTERNAL: Staff in housekeeping, laundry, maintenance, front desk, and management.

EXTERNAL: Hotel guests and visitors.

At each of our properties we want our guests to relax and be themselves which means we need you to:

• Be you by being natural, professional and personable in the way you are with people

• Get ready by taking notice and using your knowledge so that you are prepared for anything

• Show you care by being thoughtful in the way you welcome and connect with guests

• Take action by showing initiative, taking ownership and going the extra mile

ESSENTIAL JOB FUNCTIONS

Desirable:

• Maintain complete knowledge of and comply with all hotel and departmental policies, service procedures, & standards.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Promote positive guest relations at all times.

• Be familiar with all hotel services and features, local attractions and activities to respond to guest inquiries accurately.

• Escort guests and give directions when called upon.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

• Meet with supervisor to review daily assignments and priorities.

• Use correct cleaning chemicals for designated surfaces, according to OSHA and MSDS guidelines and hotel requirements.

• Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely.

• Clean guestrooms by category priority using assignment sheet following the designated sequence of cleaning.

• Follow the property’s environment and water conservation procedures.

• Empty trash containers and ashtrays.

• Strip beds of soiled linens and remove; make beds with clean linens.

• Remove all dirty terry and replace with clean terry to designated layout.

• Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanities, sinks, toilets, shower walls, bathtubs, shower curtains, liners or doors, floor and behind bathroom door.

• Replace facial tissue, toilet tissue and bathroom amenities in correct amounts and location.

• Inspect condition of bathrobes and replace soiled/damaged ones where applicable.

• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack and replace laundry bags and slips.

• Clean in-room safes where applicable.

• Dust and polish all furniture.

• Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.

• Check under bed(s), chairs, sofa and desk for debris and remove if present.

• Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.

• Remove all dust, debris and foreign particles from upholstered furniture including in crevices and under cushions.

• Realign furniture to floor plan.

• Dust pictures, frames, and mirrors.

• Remove dust and debris from television, VCR/DVD player, clock radio, remote control and cable/satellite box.

• Position correct settings for time on clock, radio station and TV channel (The Weather Channel).

• Ensure the alarm is NOT set on the clock radio in all check-outs.

• Remove dust, grease, and smears from telephones and reposition correctl