Customer Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

Investigate new/enhanced customer and business requirements for customer and trading insights.

Minimum requirements

Bachelor’s Degree in analytical field of study (e.g. Commerce/ Engineering/ Mathematics/ Statistics)
6 - 12 months in the retail, FMCG or Customer Insights industry
Intermediate proficiency in MS Excel
Analytical and visualisation skills using SQL, Power BI or Pyramid is advantageous
Good visualisation skills using PowerPoint (required)

Competencies

Must be analytical and have a keen interest in data investigation and analysis

Must be detail-orientated
Able to interpret data into key insights and identify the business implications  
Must have an interest in retail and shopper behavior
Ability to work under pressure in the ever-changing retail environment
Must be able to work well in a team and independently

Work as part of a Customer Insight Centre of Excellence in Cape Town, supporting the commercial, marketing, property and operations teams throughout the business
Key responsibilities are:
To use, analyse and integrate the rich customer, market and transactional data PnP has at its disposal in order to enable internal stakeholders to make better decisions for customers
To drive and conduct customer insights projects with external stakeholders
Represent the customer and be their seat at the table when making decisions impacting on ranging, price and promotions, campaigns, events and activities
Contribute to broader trading and marketing processes
Conduct and/or coordinate external research, build and manage relationships with external data providers

Closing date: 10 September 2024

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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