Patient Access Representative (PRN), Patient Access, University Health Services

Job Posting Title:

Patient Access Representative (PRN), Patient Access, University Health Services

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Hiring Department:

Healthyhorns - University Health Services

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

19

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FLSA Status:

Non-Exempt from FLSA

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue Until Aug 31, 2027

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Our mission at Healthyhorns is to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.

 

Healthyhorns is the umbrella brand encompassing University Health Services, Counseling and Mental Health Center and Longhorn Wellness Center. Together, the departments work to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.

 

University Health Services (UHS) is an accredited on-campus medical facility dedicated to addressing the varied healthcare needs of UT Austin students. UHS provides comprehensive services, including general medical care, public health education and specialty clinics.

 

This position is non-benefit eligible.  This position will work up to 19 hours per week.  This position is expected to end on August 31, 2027 and will continue based on business need and funding.  

 

Purpose

Provide administrative support for Patient Access.
 

Responsibilities

• Initiates check-in and check-out procedures in clinic.
• Schedules for new and follow-up appointments.
• Manages various miscellaneous front office responsibilities.
• Participates in other activities and as assigned by Assistant Director or Assistant Manager.
• Demonstrates in regular and punctual attendance pattern.
• Exhibits behaviors consistent with organizational values by demonstrating respect and professionalism, adhering to customer service standards and policies, maintaining patient confidentiality, and actively engaging in quality improvement efforts.

Required Qualifications

• High school diploma or GED.
• Three years of experience with clerical functions working in the front office of a healthcare/medical facility.
• Experience collecting/verifying health insurance information.
• Excellent interpersonal and communication skills and a professional demeanor.
• Excellent communication skills.
• Outstanding organizational skills.
• Attention to detail.
• Demonstrated ability to learn tasks quickly with minimal training and supervision.
• Flexibility with shifting priorities.
• Ability to maintain confidentiality of protected health information.
• Regular and punctual attendance.
• Exhibits customer service-oriented behavior and excellent public relation skills in all aspects of work.
• Relevant education and experience may be substituted as appropriate.

 

Preferred Qualifications

• More than the required years of experience with clerical functions.
• Certificate of completion of Medical Assistant program.
• Experience working in the front office of a healthcare/medical clinic.
• Experience using Electronic Health Records, Microsoft Word, Excel software Windows environment.
• Experience working in a student health center.

 

Salary Range

$22.35 per hour

 

Working Conditions

• May work around standard office conditions
• May work around biohazards
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Lifting and moving
• Exposure to chemicals and commercial items typically found in offices, medical clinics, and building repairs/maintenance.

 

Work Shift

• Clinic is open Monday – Friday, 8 AM – 5 PM
• Work schedule to be discussed during interview.

 

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

 

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additio