Customer Success Manager

At Greene, Tweed, you'll find the cutting-edge technology, world-class polymer expertise and endless advancement opportunities you'd expect from a multi-national industry leader. You'll find them all in an environment that embraces diversity in people and opinions, moves decision making to the point of impact, and celebrates your success.

If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed.

Essential Duties/Responsibilities:  

Customer Advocacy: Champions customer needs and concerns within GT to ensure the VOC is present in actions that impact the customer relationship. Actively monitor customer scorecard and GT loyalty scores; Champion and track actions to improve.                                                                                      

Contract & Pricing Management:  Successfully manage contractual obligations and customer expectations.  Monitor expiration date and coordinate functional teams in support of renewal activities.  Manage & support assessment and implementation of price increases in line w/ global agreement.                                                                                          

Supplier Portal:  Support Account Manager in Supplier Portal negotiations and cost analysis.  Work cross functionally to coordinate portal training and expectations.  Review Portal dashboards/scorecards and costs monthly and share date with account team.  Identify if any Portal data is valuable for internal analytics and work with appropriate analysts to incorporate into internal data.                                                                                                                                           

Demand Planning: Routinely provides updated order and volume forecasts into GT production planning process.  Manage supply and capacity disruptions with customer commodity or materials teams to maintain/achieve preferred supplier status.                                                                                                                                                        

Complaint Resolution:  Serve as the liaison between the customer and GT's internal complaint resolution process ensuring prompt and satisfactory resolution.                                                                                         

Vendor Programs:  Oversee commercial aspects of any managed inventory program and facilitate decision making for any 'part number additions’.                                                    

Supplier Surveys & Audits: Facilitate completion of supplier survey and coordination of any requested supplier audits with a goal of 'top ranking' for the commodity.                                                          

Change Notifications:  Effectively navigate customer organization to obtain requisite sign-off to changes in material, manufacturing sites, etc.                                                 

Required Minimum Qualifications

Education/Certifications: 

• 5-10 years Customer Service, Sales Support, Sales, or similar customer-facing experience.
• Associate or Bachelor’s degree

Skills and Experience: 

• Semiconductor Industry Experience is required
• Time Management
• Strong communication and collaboration
• Past experience in a customer-facing role, preferably
• Ability to manage complexities
• Project Management

Job Environment:

Physical Requirements:          

            Standing                                   Occasionally (16-45%)

            Sitting                                      Frequently (46-100%)

            Lifting                                      Up to 25lbs without assistance

            Carrying