Senior Customer Success Manager

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

As a Senior Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You will also highlight wins, plan and develop short- and long-term strategies via success planning and provide thought leadership.  Our goal is to provide our customers with software intelligence that will accelerate their digital transformation. As a Senior Customer Success Manager, you will be at the heart of that journey.

Role & Responsibilities

• Accelerate customer adoption of Dynatrace product portfolio through relationship management, success planning and value realization.
• Own renewal strategy and subsequent on time renewal of subscription(s)
• Build Dynatrace brand awareness and loyalty
• Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
• Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
• Defend against the competition
• Collaborate on account activities with cross-functional account team
• Identify strategic, new business growth opportunities
• Leverage relationships to aid in the building of reference accounts/contacts
• Act as customer advocate and liaison to become a trusted advisor
• Travel as required

Qualifications

Minimum Requirements

• Bachelor’s degree or equivalent work experience
• 5+ years relevant experience in customer success, account management, or similar field

Preferred Requirements

• A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
• Proven expertise working with the executive level in client environments, as well as with procurement and business owners
• Excellent verbal, written and interpersonal communication skills
• Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition
• Highly motivated, energetic and committed to getting results
• Ability to develop strong relationships with the user/customer/internal communities
• Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

Additional Information

Compensation and rewards:

• The salary range for this role is $ $108,000 - $136,000. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system. 
• We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish.