Client Account Manager

Let Us Power Your Potential 

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. 

Ready to reach your potential? It’s time to look at Taylor. 

Your Opportunity: Venture Solutions is looking for a Client Account Manager to join our team. This position is responsible for ensuring the smooth operation of transactional accounts, maintaining client satisfaction through efficient handling of tasks, and supporting higher-level account managers in various duties. Being physically present in the office is crucial for fostering strong team collaboration, effective communication, and building meaningful relationships with colleagues (up- and down-stream from CS), which are essential for optimal productivity and a positive work environment. For this reason, being onsite for the first 90 days of employment is an expectation. After the 90 day period, we have a hybrid schedule of 3 days in the office and 2 days remote. 

Your Responsibilities: 

• Assist in billing and invoicing processes, ensuring accuracy and timelines in accordance with client agreements & help with resolving discrepancies 

• Perform daily tasks such as job tracking & job reconciliation 

• Execute and assist with manual on-site job ticket updates 

• Generate and provide reports to clients or internal teams as required 

• Monitor open tickets and assist in ticket management and resolution 

• Provide client support to AM IIs and AM IIIs as needed 

• Handle basic file reconciliation, including validating incoming files and monitoring processing to ensure accuracy 

• Manage inventory by tracking, replenishing, and reporting on stock levels needed for upcoming client projects 

• Processes pulls, holds, monitors & administer incidents (VINs) and simple change requests according to client needs using internal project management tools 

• Assist in pricing updates 

• Ensure mail dates & quality metrics are met 

• Responsible for daily activities 

• Ownership of client accounts 

• Client facing communication responsibilities 

• Other responsibilities as assigned 

You Must Have: 

• Effective communication skills with the ability to convey information in e