Operations Specialist - Bilingual (English & Spanish) | Houston Texas

Description

Our Purpose:

The Ashford team is growing, and we are looking for our next Ashfordian! The Operations Specialist at Ashford Communities is a key member of the operations department, reporting directly to the VP, Operational Excellence. This role is responsible for oversight and coordination of various property management activities to company standards.

Position Summary:

We are seeking a talented Operations Specialist to join our operations team. The Operations Specialist in Property Management supports the efficient and effective operations of the property management department. This role plays a vital part in ensuring seamless coordination and execution of property management activities, contributing to the overall success of the company's operations.

Essential Duties & Responsibilities:

• Enforce company policies and procedures to drive company and operational goals.

• Train and enforce timely delinquent escalation procedures.

• Develop the company standards on make ready units.

• Audit made ready units to ensure compliance to the make ready process.

• Identify areas to reduce cost and drive efficiency.

• Assist in cascading messages to all operations personnel.

• Identify, establish, and use company dashboards to identify areas of concern and drive projects that correct any identified issues.

• Assist in driving all continuous improvement initiatives.

• Follow up on actions from budget variances to assist in budget goal attainment for all properties.

• Identify new continuous improvement initiatives and recommend the priority for implementation.

• Reduce opportunities for fraud and theft to Ashford properties.

• Audit property-level checklists for compliance to Ashford standards.

• Partner with, lead, support, and train the global Operations team in India.

• Assist with other operational excellence responsibilities and duties as assigned.

Requirements

Preferred Experience & Qualifications:

• BA degree in business administration, operations management, or a related field.

• Bilingual in both English and Spanish.

• Proven experience in operations management, preferably in the property management industry.

• Strong analytical skills with the ability to interpret complex data and make data-driven decisions.

• Excellent organizational and time management abilities.

• Strong verbal and written communication skills.

• Effective communication and interpersonal skills to collaborate with internal and external stakeholders at various levels.

• Thorough knowledge of ongoing Fair Housing Guidelines and eviction processes.

• Proficient in Microsoft Office and other software operational tools.

• Knowledge of property management regulations and industry best practices.

• Attention to detail and a strong focus on delivering high-quality results.

Working Conditions:

• Office Environment: This position will primarily work in an office environment. They will have a designated workspace equipped with the necessary tools and technology to perform their responsibilities efficiently.

• Flexible Schedule: The Operation Specialist in Property Management may have a flexible work schedule to accommodate property management needs. This may include occasional evening or weekend work to attend to urgent matters or meet with stakeholders who are unavailable during regular business hours.

• Travel: This role requires occasional travel to visit various properties managed by the company. The frequency and duration of travel will depend on the size and location of the properties. The Operation Specialist will need to conduct site visits, inspections, and meetings with property managers, tenants, and vendors.