Caesars Rewards Customer Service Specialist (Corporate)

Job Summary:

The Caesars Rewards Customer Service Department is a fun team that works behind the scenes to ensure a high quality of customer service is provided to our valued guests. Our team works in a fast-paced environment that requires communication with our operating leaders. We also provide outstanding service to targeted guests who may encounter a problem, question or who may require assistance. 

Responsibilities: 

• Handling phone calls that can pertain to any CET property as well as the Caesars Rewards program. 
• Communicating information related to the Caesars Rewards Program such as offers, Reward Credits (redemption/earnings), Tier benefits, Partners, Visa, and much more
• Documenting and solving Tier-level customer inquiries in a professional and timely manner 
• Responding to large quantities of guest emails for the Western Region including Caesars Rewards within defined due dates. 
• Performing problem resolution including service recovery via customer interaction (e.g. letters, phone calls, email) 
• Using discretionary decision making and independent judgment in determining resolution through comp rooms, meals, or other methods when applicable. 
• Tracking and communicating various forms of customer feedback to understand overall breakdowns and hidden dissatisfiers 
• Acting as a role model (upbeat and positive) and presenting oneself as an asset to Caesars Entertainment, and encourage others to do the same 
• Completing all tasks assigned by the Total Service Central Supervisor and Manager 

Required Skill Set:

• Full knowledge and understanding of the Caesars Rewards Program 
• LMS, CMS, Micros, Enterprise Bank, and Oracle based tool experience. 
• Must have excellent grammar, spelling and writing skills 
• Positive, solutions-oriented, extremely helpful, ability to remain calm in difficult situations 
• Ability to multitask in a fast paced environment being extremely organized 
• Problem solving, preferably in a hospitality-focused or customer service environment 
• Flawless professional attendance and work ethic 
• Adhere to regulatory, departmental and company policies & procedures

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.