Business Systems Lead

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position 
The Business Systems Lead reports into the Center of Excellence (COE) Make team and is instrumental in ensuring project success from testing through hypercare for major business systems initiatives focused on manufacturing processes. This position is responsible for verifying and executing test scripts and supporting documentation, training users in testing procedures, tracking and retesting defects, and supporting business cutover activities to prepare for go-live. Key functions also include collaborating with cross-functional teams, reviewing and enhancing training content, and providing ongoing support during hypercare to rapidly resolve issues. Through effective coordination of testing, documentation, training, and transition tasks, the Business Systems Lead plays a critical role in the smooth implementation, stabilization, and adoption of new business systems across the organization - specifically within a manufacturing environment.

Essential Job Duties 

• Assist process owners and project teams with the implementation, integration, and adoption of new and existing business systems, including MES and other production-related applications.
• Coordinate, verify, and execute test scripts for system releases, enhancements, and changes, ensuring accuracy and completeness for manufacturing business systems.
• Train, mentor, and support end-user testers using the qTest testing tool.
• Identify, document, and track defects, errors, and requirement discrepancies; prepare progress and status updates using tracking and ticketing systems.
• Review training materials and manufacturing process business/QMS documents for completeness and compliance.
• Support cutover planning and execution to ensure production readiness for system go-live.
• Participate in hyper care activities, including defect re-testing and end-user support after go-live.
• Collaborate with cross-functional teams (technical and functional) to analyze system edge cases and document findings for process improvement.
• Identify and escalate risks associated with testing, cutover, and system implementation within the manufacturing domain.
• Support continuous improvement by researching, recommending, and implementing enhancements to workflows and processes.

Qualifications

Required Skills and Experience

• Proficient in Agile and/or SAP.
• Proficient in training/mentoring technicians and support teams.
• Proficient at quality record documentation.
• Demonstrates leadership and communication ability.
• Demonstrates understanding of basic operational principles of assembly.
• Demonstrates ability to diagnose possible root cause, failure modes of product assembly.

Required Education and Training 

• High school diploma or equivalent.
• Minimum 6 years of manufacturing assembly experience or a minimum of 1 year of manufacturing assembly ISI experience.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.