Sportsbook Ticket Writer - Full Time (Grand Sierra Resort)

WELCOME TO THE EMPIRE! William Hill U.S., America's leading sports book provider, has immediate openings at its sportsbook. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.    

BEHOLD! Reporting to the Sportsbook Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.   

Why Join the Team:   

Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.)   

Flexible scheduling (nights, weekends, mornings, holidays, etc.)   

Advancement opportunities - come grow a career with us!    

What You Will Do:   

Provide a top tier level of customer service that encourages customers to come back repeatedly   

Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board   

Become familiar with our betting options and be able to strike up conversations with customers regarding those options   

Work to resolve customer disputes/complaints and escalate to direct supervisor when needed   

Be a positive team member and work collaboratively with other team members and your leadership team   

Ensure that all necessary paperwork/documentation is filled out accordingly to company policy   

and gaming control board standards Other duties as assigned   

 What You Will Need:   

Flexible availability   

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