Coordinator (m/w/d) Order Management & Customer Operations Consumer Care DACH

Who we are:
Founded in Japan in 1887, Kao is passionate about making a difference in people’s lives with our high quality products and services to create a Kirei Life for all – a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment.  As a company driven by purpose and strong corporate values we pride ourselves to be listed among the World´s Most Ethical Companies since 16 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation and treating each other with trust and respect.

The role:

Manage customer orders from receipt through to delivery at customer destination incl. billing while ensuring on-time/in-full service levels according to Kao standards. Coordinate EDI applications and maintain EDI-database. Support the digital transformation process around order handling to ensure that Kao is up to or exceeding business standards. Pro-active communication and relationship with external and internal partners such as Commercial and Finance teams as well as 3rd party logistic provider by being respected and trusted business partner and functional expert.

This is a full-time, fixed-term position (2 years) located in Darmstadt.

What you will do:

• Manage customer orders from receipt of order through to delivery at customer destination including billing.
• Work closely with 3rd party logistics provider (3PL) and customers to achieve on-time and in-full delivery service to customers according to Kao standards.
• Manage customer order prioritisation with commercial team and 3PL especially to successfully reach month-end and year-end closing targets but also in case of special events (e.g. promotions, launch/relaunch). Pro-actively manage potential short-term stock shortages and allocation process (out of stocks) in cooperation with internal commercial- and planning-team as well as external customers.
• Ensure that all EDI applications from/to customers (orders, invoices, DESADV etc) and our service provider (filler, logistics) are running faultless and without any delay by closely cooperating with the EDI team. Manage EDI customer database as well as EDI material EAN database to ensure flawless order-/invoice-flow and correct customer order material determination without interruptions which would impact service level.
• Manage relationships with internal and external customers. Internally with country specific commercial teams, attending country-specific Sales- and Consensus-Meetings on a regular basis. Externally with customers logistics-/order- and EDI-dept. as well as customers distribution center to understand customer specific processes in order to improve service level and reduce supply chain costs and lead-time in collaboration with Line Manager. This includes customer visits on a regular base
• Ensure and support that order-handling procedures are in line with Kao internal rules and regulations, but also meet customer and business requirements with regards to available technologies.
• Support Manager Customer Logistics Mass DACH in reviewing and improving logistical processes and logistic costs as well as creation of various reports covering those areas

What you will need:

• Successfully completed vocational education (kaufmännische Ausbildung).
• Profound experience and proven track record with EDI implementations necessary
• Experience in order management with a focus on logistics processes
• Fluent German language skills
• Experience in working with international retail customers in the FMCG sector
• Good understanding of SCM processes and dependencies
• SAP knowledge of the modules SD and MM desirable
• Good knowledge in MS Office (particularly Excel) and a general interest in digital processes
• Strong team player

How we work: Having been selected among the World´s Most Ethical Companies for 16 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.
What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we va