Senior Analyst, Customer Accounts

 

 

Accelerate your career at RXO. 

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

 

As a Senior Analyst, Customer Accounts at RXO, you will be expected to perform trend analysis, proactively identify, and drive resolutions, and be the advocate for the customer. Become a part of our growing, dynamic team and we'll help you develop to a level that will exceed your expectations.

 

What your day-to-day will look like:

• Perform trend analysis to provide strategic and actionable business insights that enable operations or customer to make data-driven decisions 
• Facilitate operational reporting for monthly, quarterly business reviews for assigned focus accounts 
• Assist with query building, dashboard generation, and report templates 
• Ensure the quality of reports delivered to customers including: proofreading and editing reports, checking numbers & report findings, and ensuring the overall formatting and visual consistency of the reports 

• Monitor utilization and partner with customers to develop strategies to ensure best use of our service and help achieve maximum value 

 

What you’ll need to excel:

At a minimum, you’ll need:

• Bachelor’s degree or equivalent related work or military experience 
• 2 years of experience supporting customers with operational and technical issues, including deep analysis and status reporting 

• Experience with Microsoft Office products such as Excel and Word 
• Analytical and problem-solving skills 

 

It’d be great if you also have:

• Bachelor's degree or equivalent related work or military experience 
• Excellent verbal and written communication skills with the ability to manage difficult customer conversations 

• Ability to operate with minimal guidance and structure in a fast-paced, client-focused environment 

 

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

 

Does this sound like you? Check out what else RXO has to offer.

 

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

 

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.