Senior Operations Business Analyst - Finance Transformation

Job Posting End Date: August 28

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

The Senior Operations Business Analyst is responsible for leading and managing complex business analysis efforts across various areas within the Enterprise. This role involves close collaboration with agile teams, leadership roles and subject matter experts to deliver defined business objectives within agile teams. The Senior Operations Business Analyst mentors junior analysts, drives innovation, and ensures solutions align with the company's strategic direction.

This Business Analyst will drive Finance’s data roadmap by uncovering customer and process needs. A high-impact contributor in this role will bring strong analytical skills, deep financial data expertise, and the ability to translate complex systems into clear, actionable requirements. Hands-on experience with modern data tools, such as Collibra for data governance and Data Build Tool for transformation, is essential for seamless collaboration across data and finance teams. Daily work will center on facilitating requirement sessions, conducting data analysis, and ensuring alignment with data product objectives.

Principal Duties and Responsibilities:

• Lead and facilitate complex requirement elicitation sessions using advanced techniques to assess and define current state processes, determine requirements, and deliver data-driven recommendations for target state.
• Conduct moderate to complex data profiling, analysis, and mapping. Develop and translate business requirements in collaboration with engineers.
• Document procedures, create operational readiness plans, and ensure comprehensive repository of business requirements documents.
• Maintain holistic understanding of product delivery roadmap, ensure product backlog quality, and collaborate with agile teams to refine work items.
• Partner with teams to incorporate client personas into product backlog and requirements. Ensure solutions improve customer experience.
• Work with team members to evaluate business suitability of applications/solutions. Collaborate with integration teams to ensure model design and development is properly communicated.
• Build and maintain strong relationships with key stakeholders to understand their needs and ensure alignment with business objectives.
• Identify, analyze, and mitigate risks associated with business initiatives and projects. Suggest contingency plans to address potential issues.
• Continuously evaluate and improve business processes to enhance efficiency and effectiveness. Implement best practices and innovative solutions to drive operational excellence.
• Contribute to the development of strategic plans and initiatives that align with the company's long-term goals. Provide insights and recommendations based on data analysis and market trends.
• Mentor junior analysts on elicitation techniques, artifact development, and agile methodologies. Promote innovation and continuous improvement within the team.
• May assist with project management gaps, develop project plans, conduct agile ceremonies, and ensure timely turnover of deliverables.

Job Specifications:

• Bachelor's degree required; relevant professional qualification or equiva