Organizational Change Management (OCM) Lead – Customer and Sales Technology

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Are you a passionate change leader with a knack for inspiring others and driving impactful transformations? Gordon Food Service is seeking an Organizational Change Management Lead on our Customer, Sales, and Pricing technology team. In this role, you'll be a driving force behind the successful adoption of key technology strategies and initiatives. You’ll collaborate with teams across the organization to ensure the seamless implementation of new technologies and enhancements, with a focus on maximizing employee engagement. 

You'll leverage your expertise to champion innovative and comprehensive change management strategies, assess risks, and coordinate impactful training programs.

If you possess exceptional communication skills, a strategic mindset, and a proven ability to navigate complex change processes while fostering a positive and collaborative environment, we encourage you to apply and leave your mark on this growing organization.

Position Summary:

Effectively lead the change required to enable the successful adoption of Gordon Food Service strategies and initiatives. Plans, designs, develops, and delivers solutions to impact beliefs and behaviors that reinforce culture, structures, and processes to drive tangible results. Provides direction to improve team and/or employee effectiveness through successful change management practices. Coordinates training creation and delivery, manages the implementation of communication strategies, and provides adoption measurements that reflect long-term value and ROI.

Essential Functions:

• Leads the development and implementation of change management and communication strategies that minimize employee resistance and maximize employee engagement.

• Leads discussions and collaboration with functional business partners to ensure engagement, communication, and change management needs are addressed

• Leads end user team preparation and communicates with end user teams on change management activities

• Assesses and validates the scope and impact of change across business areas utilizing the defined change methodology

• Conducts business readiness assessments, evaluates results, and develops plans to ensure functional areas are prepared for the change

• Identifies potential people risks, points of resistance, performance gaps, and develop specific corrective action plans to mitigate with the leadership team

• Champions innovative and creative ideas to help drive change, integrating innovative approaches and continuous improvement ideas in all aspects of project deliverables

• Works with leadership to gather and analyze detailed information about process design and the impact on functional business units

• Supports the development, refinement, and communication of the vision, roadmap, value, and plan for initiatives and strategies

• Manages the delivery of end-user training and subsequent follow-up activities, including effectiveness assessment

• Measures effectiveness of change management activities and makes adjustments where necessary

• Maintains constant communication with initiative leadership, OCM Manager, and key stakeholders

• Contributes to establishing best practices for the transformation team.

• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Knowledge of and experience managing organizational design changes

• Strategic thinking abilities

• Knowledge of sound business, technical, and financial acumen 

• Versatile team player that is comfortable under pressure 

• Ability to communicate at all levels with clarity and precision both written and verbally in English

• Strong presentation development, storytelling, and facilitation skills 

• Excellent problem solving and critical thinking skills 

• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation

• Superior team and customer focus, must be ab