Sr. Project Manager

Pay: $100K/YR+ DOE
The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: 
ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit Benefits for Staff & Management.

Essential Duties And Responsibilities

Responsibilities may include but are not limited to:

• Lead the successful implementation and deployment of new customer accounts, including large awards, business rollouts, and seamless exits of departing clients. Ensure timely, efficient, and high-quality execution across all phases of customer transitions, from onboarding to offboarding
• Partner with sales, operations, and purchasing teams to coordinate and facilitate the launch of new business locations and ensure smooth integration across all business functions
• Ensure that all customer implementations adhere to company brand standards, working closely with HR and relevant departments to address any employee requirements or compliance standards
• Serve as the primary liaison and coordinator for new customers, guiding them and the internal ABM teams through the onboarding process to ensure clear understanding, alignment on goals, and the successful establishment of key business operations. In addition, serve as the primary coordinator for off-boarding customers, engaging with the internal ABM teams to ensure an orderly and customer focused transition
• Lead the calls with executives to update, align, and achieve successful implementations of new site locations
• Utilize operational data and analytics to monitor and assess deployment performance, identifying trends, risks, and opportunities for process improvement to enhance overall operational efficiency

Educational Qualifications/Job Experience Requirements

Education

• Bachelor's degree in business administration, marketing, or a related field, but not required.
• English proficiency, bi-lingual (English/Spanish or English/Korean) preferred

Experience

• Proven experience in project or program management, customer retention, or a related field
• Strong analytical skills with the ability to interpret data and derive actionable insights
• Excellent communication and interpersonal skills to work effectively with cross-functional teams and senior management
• Strong project management skills to plan, execute, and monitor retention initiatives
• Familiarity with customer segmentation and targeting techniques
• Ability to balance strategic thinking with attention to detail
• Demonstrated ability to adapt to fast-paced environments and manage multiple priorities