Instructional Designer - ON-CALL

ICF is currently seeking an hourly Instructional Designer to develop comprehensive training materials and interactive training sessions to support the operations of Family Residential Centers and Juvenile Detention Facilities.  This role is integral to ensuring that staff are well-equipped with the knowledge and skills necessary to manage and support families with the Centers.  This position is part of our Juvenile and Family Management Division (JFMD) contract. At the Instructional Designer II level, there is an expectation that the individual can work independently and manage client coordination and project management as part of design activities. JFMD is a dedicated, high-level operational unit within ICE created to manage issues related to noncitizen minors, young adults, and families. JFMD supports ICE’s mission to enforce the nation’s immigration laws by developing policies, tools, training, and other materials sensitive to the various vulnerabilities and needs of this population through coordination with federal partners, while focusing on the best interests of the children, young adults, and families. Included in this role is administering an independent compliance program that inspects family residential centers and short/long stay juvenile facilities.

This role will be remote but IDs may be asked to travel on rare occasions.

Key Responsibilities

• Client Coordination: Work directly with the client to develop project plans, schedules, and expectations related to training products.
• Curriculum Development: Design, develop, and update training curricula for various roles within the FRCs, ensuring alignment with ICE and JFMD standards and regulations.
• Interactive Training: Create engaging and interactive training sessions, including e-learning modules, workshops, and simulations, to enhance learning and retention.
• Needs Assessment: Conduct training needs assessments to identify gaps and areas for improvement within the current training programs.
• Content Creation: Develop training materials such as manuals, guides, videos, and other resources to support both in-person and online training.
• Evaluation: Implement evaluation tools and methods to assess the effectiveness of training programs and make necessary adjustments.
• Collaboration: Work closely with subject matter experts, trainers, and other stakeholders to ensure the training content is accurate, relevant, and up-to-date.
• Compliance: Ensure all training materials comply with ICE and JFMD policies, procedures, and legal requirements.
• Technology Integration: Utilize the latest instructional technologies and methodologies to enhance the training experience.

Basic Qualifications

• Master’s degree or Bachelor’s degree and six years of relevant experience.
• Five years of experience developing training (live and virtual) to include expertise in adult learning modalities

Preferred Qualifications/Skills

• Ability to work independently at a high level and direct manage client coordination of design activities.
• Knowledge of migrant/refugee issues, particularly related to migrant families and unaccompanied children.
• Prior work experience in a consulting environment. 

Professional Skills

• Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment. 
• Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needs. 
• Strong analytical, problem-solving, and decision-making capabilities. 
• Ability to deal effectively with rapid change and to prioritize work quickly in response to changing needs.
• Excellent verbal, oral, interpersonal and written communication skills, including experience with developing and delivering presentations and technical writing.
• Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact, and diplomacy. 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals