Parts Associate

Parts Associate

 

Location: Varies

FLSA Status: Non-Exempt

Schedule: Office

Office Status: (Office, Hybrid, Remote): Office

Note: Any hybrid work is granted based on performance and may be revoked according to manager discretion and performance based on company policy

Travel: No

** May be asked to deliver parts for customers occasionally in local region**

Reports to: Parts Manager

Direct Reports: None

 

 

Position Purpose

 

Contribute to making Southern States Material Handling a leader in the material handling industry by supporting internal and external customers in supplying parts and accessories, and processing all parts needs, and assisting to maintain an effective parts inventory.

 

Major Tasks, Responsibilities and Key Accountabilities

 

• Promptly answer incoming parts calls and process customer orders.
• Process parts orders for both road and shop technicians and oversee open purchase orders, conducting daily reviews to ensure accuracy and timely fulfillment.
• Assist and interact with walk-in customers, supporting parts needs & providing exceptional customer service.
• Process part orders in a timely and efficient manner.
• Lookup parts in inventory and electronic catalogs supplying the correct part identification and retrieval.
• Create sales quotes and invoices providing accurately priced parts and accessories.
• Participate in inventory management by receiving, stocking, and maintaining inventory in a clean and organized manner.
• Perform cycle counts and technician van inventories.
• Maintain accurate inventory records of stock levels and replenish when needed.
• Ensure proper documentation of all transactions and returns is completed.
• Operate a forklift to assist in loading/unloading parts and managing inventory as required at branch location. *Only after Safety & Operator Training has been certified.
• Adhere to all company safety and compliance regulations and company policy.
• Participate in Service Van Parts replenishment to support technicians.
• Additional duties may include occasionally delivering parts to customer locations, pressing tires, preparing displays, or participating in inventory counts.
• Any other duties assigned needed to help drive our Vision, fulfill our Mission, and abide by our Organization's Values.

 

Qualifications and Skills

 

• Proven Customer service skills, including telephone etiquette, supporting both internal and external customers.
• Excellent communication skills both written and oral.
• Excellent organizational skills
• Ability to read and comprehend instructions and information.
• Proficiency with MS Office including Word, Excel, Outlook
• Windows XP knowledge
• Ability to type 25+ wpm.
• Ability to effectively present information and respond to questions one-on-one and in small groups with customers, managers, and other employees.
• Willingness to learn the Toyota and Raymond Parts catalogue.
• Goal-oriented and ability to self-start and take on new challenges.
• Demonstrate above average time management, creativity, and cooperation skills.
• Ability to multi-task and manage multiple assignments and tasks and set priorities, as well as adapt to changing conditions and work assignments.
• Critical thinking and problem-solving skills
• In a safe and timely manner, perform parts deliveries in a company vehicle to pick up and/or deliver parts, if applicable in location.
• Ability to lift up to 55 lbs.

 

Education and Experience