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Operations Support Specialist - Law Enforcement Operations

Washington University in St. Louis
Lien Residence Hall, United States, United Statesfull_timeVerifiedPosted 9 May 2025
💰 $86,000/yr($54,000/yr$86,000/yr)

About the role

Scheduled Hours

40

Position Summary

This position will be responsible for assignments related to technical, vendor and certification tasks under the direction of the Assistant Director of Law Enforcement Operations. Will provide oversight of Communications Center radio and phone equipment initiatives as well as vendor relations and REJIS certification.

Job Description

Primary Duties & Responsibilities:

Dispatch Equipment Coordinator

Provides coordination of maintenance and procurement of Communication Center Dispatch equipment, to include:

  • Provides oversight of radio equipment, ensuring regular maintenance is performed, coordinating maintenance and repair requests with vendors, upkeep and replacement of auxiliary equipment, and inventory control.
  • Coordinates radio equipment procurement and assignment for incoming Officers, and initiates communication with St. Louis County ECC for alias updates.
  • Makes recommendations and coordinates purchases for all upgrades to the system.
  • Develops and conducts training in the proper use of the radio system and Departmental protocols with all personnel.
  • Assists with any radio reprogramming efforts through St. Louis County ECC.
  • Assists with on-site coordination of WUPD radio site maintenance, repair and communication.
  • Upkeep of license and contract information and dates. 

REJIS System Coordinator

  • Serves as the Departmental liaison to the Regional Justice Information Systems (REJIS).
  • Ensures Departmental compliance with the use of REJIS.
  • Reviews requests for dissemination of REJIS information outside the Department.
  • Coordinates the training/certification of all employees authorized to use the system.
  • Coordinates on-boarding of new employees, to include REJIS setup and Universal ID.

Card Services and Access Control Liaison

Serves as back up liaison with Access Control to have continued communication in the areas of:

  • CCTV (PASS).
  • Card Access.

Coordinates on-boarding of new WUPD employees with Card Services, ensuring proper ID credentials and card pick-up in conjunction with Access Control for proper ID card encoding.

General Department/Bureau Support

  • Provides assistance, as needed, with CALEA Accreditation, crime data collection, significant Department projects or equipment purchases/transitions.

Special Events

  • Provides support during Special Events to include, WILD, Commencement, Move-In, and large-scale events that affect the Danforth Campus. 

Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

  • Normal office environment

Physical Effort

  • Typically working at desk or table

  • Repetitive finger, wrist and hand movement

  • Sitting for extended periods of time

  • Light lifting <25 pounds

  • Ability to travel to various on- and off-campus locations

Equipment

  • Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.


Certifications:

No specific certification is required for this position.


Work Experience:

Operations Center Or Dispatch Center (2 Years)


Skills:

Emergency Radio Communications, Microsoft Office


Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

  • Two years of Operations Center or Dispatch Center experience.
  • Experience with Emergency Radio System/Equipment
  • Regional Justice Information System (REJIS) experience.

Preferred Qualifications:

  • Knowledge of the St. Louis County Emergency Communication System and Inter-Operability Network.
  • Experience in a Police Department/Public Safety setting.

Preferred Qualifications

Education:

Associate degre

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Company

Washington University in St. Louis

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