Client Service Specialist

Bank Mendes Gans (BMG) is known world-wide as a niche bank for liquidity and information management services, providing integrated customized solutions for corporate companies around the globe. BMG has developed and perfected a full and integrated range of liquidity and information management services required by its corporate clients whom it serves with a high level of professionalism and personal service. BMG is part of the ING Wholesale Banking Clients Coverage.

Role and responsibilities 

As a Mid Office Banking Specialist at BMG you are part of one of our Client Services teams (so-called Mid Office) and the first contact of international clients on all operational matters. You are a team player not afraid to pick up the phone and call our clients about their high value treasury transactions, day-to-day cash pool and netting business and coordinate implementations.

• You provide excellent client support on sensitive international payments with complex routing and on interest calculations. You are responsible for accurately processing incoming (FX) payments and in accordance with cash pool balances and customer limits time sensitive assessment of payment execution together with the Account Manager and the Risk department.

• In close cooperation with the Back Office and Treasury department you offer full support on the customers’ Netting cycles including preliminary and final runs, limit excess procedures and FX payments and receivables. All operational netting related questions are addressed by you through constant prioritization and flawless teamwork.

• Increasingly the static data maintenance of our Netting and Cash Pool products is brought to the self-service portals in our banking platform: Megabank. The Mid Office team supports customers in using both as well as with the maintenance of all customer and account data. Contract verification, account activation and keeping customer files according to high quality standards requires accuracy and eye for details.

Summarizing the above: as an Mid Office Banking Specialist you will have a dynamic job in the front line of our organization. You will work in close relation with our high demanding clients, your team members and colleagues from various BMG departments. Through working in the cash pool, netting and administration teams in one of the Mid Offices you will become an expert in international (FX) payments and cash & liquidity management while you master top notch service skills in a highly professional organization.

Company Culture

• A challenging environment with a team of dedicated co-workers

• A customer centric and result driven attitude

• A growing organization that values initiative and entrepreneurship

• Hands-on mentality and no-nonsense attitude

How to succeed 

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

Furthermore you have:

• Successfully completed university (Bachelor) education

• Current residency in the Netherlands is required to be considered

• Experience and familiar with international (FX) payments, cash pool and/or netting in an banking environment is essential

• You are not afraid to pick up the phone and call our clients about their high value treasury transactions, day-to-day cash pool and netting business and coordinate implementations

• Able to work with, and have experience with, tight deadlines and a high pressure environment

• Fluent command of the English language. Dutch is a plus but not essential

• Customer focus, attention to details, teamwork, planning and organizing, persuasiveness

• Your mentality is to take it on and make it happen, to help others to be successful and to always are a step ahead

Rewards & benefits  

We want to make sure that it’s possible for you to strike the right balance between your career and your private life and reward our people with a generous benefits offer and employment conditions. 

Questions?

Contact Ines Mendes De Matos for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.