Front Office Manager (Duty Manager)

Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Job Description

The Front Office Manager is responsible for all aspects of guest service and guest satisfaction that is generated and maintained by daily operations of the front office, including, but not limited to front desk, guest services, concierge, and Raffles Service(telephone), while consistently achieving exemplary guest service and adhering to Raffles policies and procedures.

Qualifications

• Professional manner, outgoing personality, self-driven
• Bachelor's Degree in Hospitality Management preferred
• Minimum 2 years previous Front Office experience preferred, 1+ year in supervisory role
• Experience in a luxury environment is preferred
• Able to work calmly under pressure, possess excellent interpersonal, written and verbal communication skills                                   
• Highly organized with the ability to be flexible with hours, days off, assignments and additional duties

Additional Information

• Annual incentive/bonus eligible. 
• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical, dental, vision, life insurance and more. 
• Compatible 401K plan. 
• Personalized development opportunities across Accor's extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities.