ServiceNow Team Lead (P929)

<div class="content-intro"><p><strong>84.51° Overview:</strong></p> <p>84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.</p> <p>Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.</p> <p><em>84.51° follows a 5‑day in‑office work schedule to support collaboration, alignment, and team connection.</em></p> <p>Join us at 84.51°!</p> <p>__________________________________________________________</p> <p>&nbsp;</p></div><p><strong><em>Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with the Kroger Family of Companies (i.e. H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)</em></strong></p> <p>84.51° is seeking a <strong>ServiceNow Team Lead</strong> to guide the strategic and technical direction of our ServiceNow platform. This role serves as both <strong>technical architect and hands-on lead</strong>, responsible for driving platform enhancements, ensuring best practices, and overseeing the work of a blended team consisting of offshore developers, system administrators, and a configuration manager. The ideal candidate will combine strong ServiceNow expertise with leadership, platform governance, and architectural experience.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li><strong>Platform Leadership:</strong> Serve as the technical owner of the ServiceNow platform, providing direction on architecture, integrations, performance, and scalability.</li> <li><strong>Team Management:</strong> Lead a global team including 2 developers, 2 system administrators, and 1 configuration manager. Provide guidance, mentorship, and workload prioritization.</li> <li><strong>Solution Architecture:</strong> Design and review technical solutions across ITSM, ITOM, HRSD, and other ServiceNow modules to ensure alignment with 84.51°’s enterprise architecture and security standards.</li> <li><strong>Governance &amp; Best Practices:</strong> Establish development standards, enforce coding practices, and ensure adherence to ITIL and ServiceNow governance models.</li> <li><strong>Project Delivery:</strong> Colla