Technical Account Manager - US

Description

Location: USA - 100% remote

Akeyless Security delivers a cloud-native SaaS platform that integrates Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to manage the lifecycle of all machine identities and secrets across all environments. 

Trusted by Fortune 100 companies and industry leaders, Akeyless is redefining identity security for the modern enterprise, delivering the world’s first unified Secrets & Machine Identity platform designed to prevent the #1 cause of breaches - compromised identities and secrets. Backed by the world’s leading cybersecurity investors and global financial institutions including JVP, Team8, NGP Capital, and Deutsche Bank. 

As a Technical Account Manager (TAM), you will serve as the trusted technical advisor and main point of contact for a portfolio of strategic customers. You will ensure the successful adoption, integration, and expansion of Akeyless solutions while delivering an exceptional customer experience.

This is a cross-functional role requiring close collaboration with Customer Success Engineers, Product, Sales, and Support teams to proactively address customer needs, remove roadblocks, and align technical outcomes with business objectives.

Responsibilities:

• Drive Growth: Develop account plans and strategies to increase revenue, drive upsell and cross-sell opportunities 
• Client Advocacy: Act as a trusted partner for our clients, ensuring maximum satisfaction and serving as their advocate within the company
• Project Management: Own the end-to-end project management of customer onboarding, integrations, and expansions - ensuring milestones are met and expectations are clear
• Communication Excellence: Conduct compelling technical presentations and maintain strong communication with customers as well as internal teams
• Internal Collaboration: Work closely with internal teams: Sales, Customer Success, Product, and Operations 
• Ownership: Take full ownership of client requests, explore new opportunities to add value, and ensure expansions (Upsale/Xsale)

Requirements

• 5+ years’ in Account Management or Customer Success
• Experience in B2B SaaS and cloud environment in an enterprise sales
• Technological background, preferably in Security/Platform/DevOps/IT products with the ability to present and conduct related discussion
• Strong track record of driving growth and revenue in a global Tech Environment
• Proven success managing accounts within enterprise clients - Must
• Expertise in Customer Success Management (CSM) frameworks with a data-driven, programmatic approach - Advantage
• Excellent communication skills and the ability to identify and drive commercial value
• Ability to manage multiple stakeholders and coordinate cross-functional teams effectively
• Independent, self-motivated, and highly adaptable in a fast-paced and growing environment
• Startup mindset: problem-solver who thrives in dynamic environments and is passionate about innovation and making an impact.
• Willing to travel

Preferred Qualifications:

• Familiarity with K8s, containers, AWS/GCP/Azure
• Familiarity with Identity & Access Management / Encryption Keys Management / NHI

Base salary: $140K-$160K

In addition: Bonus + Company Stock Options + Benefits

The compensation package depends on experience