Client Support Analyst III

Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information or any other basis protected under applicable discrimination law.

Do something that means something at Williams. This isn’t just a job - it’s an opportunity to explore and discover your passion with coworkers who become friends and mentors who push you to be your best self in and out of the office. At Williams, we make clean energy happen. And you can too, so bring your energy to ours!

The Client Support Analyst III is responsible for troubleshooting hardware/software and providing mobile support for the business related to desktops, laptops, printers, and mobile devices. This role will coordinate resolution activities with all involved parties and serve as the single point of contact for our end users. Strong prioritization skills and the ability to communicate with others is a key to success!

Your work will challenge you, and with our Core Values to guide you, you’ll quickly learn and grow with us.

Responsibilities/Expectations:

• Troubleshoots for PC, network, phone, printer hardware/software, mobile devices, and handhelds
• Provides in-person, desk-side and remote support to our business users
• Serves as the initial point of contact for troubleshooting all IT related problems
• Communicates with business users, clients and internal IT support elements
• Participates in technology refresh projects
• Follows IT client services organization, security policies, standard processes and procedures
• Performs asset management requirements
• Other duties as assigned

Education/Years of Experience:

• Required: Vocational/Technical/Business School degree; minimum four (4) years' experience in help desk, customer service, tier 2 support, or hardware break repair
• Preferred: Bachelor's degree in Information Technology; minimum five (5) years' experience in help desk, customer service, tier 2 support, or hardware break repair

Other Requirements:

• Demonstrates excellent organizational/interpersonal skills and safety is the utmost priority
• Experience with PXE imaging computers, iPhone support, and ITIL focused ticket management tool
• Proficiency in Microsoft Office applications and PC skills
• Preferred: Microsoft Certifications and ServiceNow experience

Why Choose Williams?

We are committed to providing our employees with competitive compensation and benefits as part of your Total Rewards package to help protect your current and future physical, emotional, and financial health. We generally offer health benefit programs to our employees and their families that are competitive and flexible enough to meet your needs, and retirement benefits to allow you to invest now for financial security when you retire.  With rich learning and development programming and a high internal mobility rate, you are not just applying to a job with Williams; you are embarking on an exciting career!

• Competitive compensation
• Annual incentive program
• Hybrid work model - one work from home day each week for most office-based roles
• Flexible work schedule for most field-based roles
• 401(k) with company matching contribution and a fixed annual company contribution
• Comprehensive medical, dental, and vision benefits
• Generous company-paid life insurance and disability benefits
• A consumer-driven health plan option with the potential for a generous company contribution to a Health Savings Account
• Healthcare and Dependent Care Flexible Spending Accounts
• Paid time off, including floating and company holidays
• Wellness Program with annual rewards
• Employee stock purchase plan
• Robust employee learning and development
• High internal mobility (we promote from within)
• Parental leave (we provide up to 6 weeks for each parent)
• Fertility coverage and adoption benefits
• Domestic partner benefits
• Educational reimbursement
• Non-profit donation matching contributions and time off to volunteer
• Employee resource groups
• Employee assistance programs
• Technology to make our work more productive and collaborative
• Regular employee engagement surveys and feedback processes

Williams has a long history of making a significant difference in the comm