Director, Digital Transformation - Operations & Process Optimization

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

A Principal Digital Transformation Spec is responsible for leading and delivering complex strategic and transformational digital solutions with the goal of achieving a superior experience for the customer and operational effectiveness. The role will focus primarily on large scale, transformational projects. The incumbent will work closely with senior leadership of assigned business areas along with key management stakeholders to help influence strategic digital based solutions to improve the functional area. The individual will input into strategic decisions while also leading the execution of digital change. They will ensure that solutions being considered align with the strategic direction of the company and are of high quality and will result in a significant financial ROI for the assigned functional area. The role will have ownership, along with senior leadership, for achieving financial, operational and customer experience goals.

This role requires extensive technology, analytical, leadership and business knowledge to effectively transform the business. This role may serve as a manager to a small team of transformation professionals and/or will help coach and develop lower-level peers

This is a hybrid opportunity available in one of the following locations: Portland, ME; Atlanta, GA; Chattanooga, TN; Baton Rouge, LA; or Columbia, SC.

Job Specifications

• Bachelor’s degree in a relevant field required; Master’s degree preferred.

• 8+ years of experience in delivering customer value through problem solving, analytics, and/or digital solutions.

• Strong understanding of customer journeys, behaviors, and expectations as they relate to digital technology investments.

• Demonstrated success in driving digital transformation through customer adoption, user experience research, and marketing initiatives.

• Proven experience in end-to-end project delivery, including risk management and stakeholder engagement.

• Previous operations experience.

• Skilled in building a culture of change with a focus on operational readiness and cross-functional buy-in.

• Ability to think strategically while executing operationally.

• Background in Computer Science or Information Systems is a plus

Principal Duties and Responsibilities

• Lead technology and process assessments within assigned functions and present digital solution recommendations to senior leaders.

• Partner with Product Owners to shape long-term digital and technology roadmaps that align with company strategy and deliver operational, customer experience, and financial benefits.

• Develop business cases and financial models to support project investment decisions.

• Analyze internal processes and external trends to identify business opportunities and recommend actionable strategies.

• Design digital solutions that align with business goals, reduce operational costs, and enhance customer experience.

• Reimagine and simplify processes to drive transformation through digital tools.

• Lead change management efforts and champi