Senior Manager, Technical Product

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The Royal Caribbean Group’s Information Technology has an exciting career opportunity for a full time Senior Manager, Technical Product reporting to the Director, IT Shipboard Food and Beverage.

 

This position will work on-site in Miramar, Florida.

 

Position Summary:

 

Based in Miramar, FL and reporting to the Director, the Senior Manager, Technical Product will be responsible for providing leadership over the team that defines the strategy and functionally executes a product and/or set of products, for Royal Caribbean Cruises, LTD and all associated brands (e.g., Royal Caribbean International, Celebrity Cruises, etc.). The Senior Manager will lead several team members, in close collaboration with business stakeholders from across the corporation, to define the vision for the entire end-to-end Guest and/or employee experience, across all guest and crew touch points for their specific product and/or set of products. In addition, this leader and her/his teams will be accountable for the successful launch of their products from ideation through implementation, as well as ongoing level 3 support and product optimization.

 

The ideal candidate will have a deep understanding and proven track record of product management and user experience design with respect to Shipboard Technology and in particular Food & Beverage applications and operations as well as the ability to provide leadership towards the development of new Guest- and employee-centric experiences. The ideal candidate will also have an eye toward the rapidly evolving technology landscape and provide leadership over advanced and emerging concepts, such as the impact and role of artificial intelligence in product development, to help both educate leaders across the company, as well as inform our forward-looking roadmap. The Senior Manager will be responsible for ensuring her/his teams adhere to (and/or aid in the creation of) the development and consistent application of product roadmaps and architectural principles, to ensure efficient and scalable product development. S/he must be able to work with multiple product and project teams simultaneously, thrive in a fast-paced and dynamic environment and connect unexpected threads across disparate delivery teams. Creativity and Innovation are an essential part of this job to ensure the job holder brings improvements to the products that s/he owns and introduces new products or features that enhance the guest or crew experiences. The job holder should ensure that products are constantly evolving to meet customer demands and maintain RCCL leadership position in the industry.

 

The role will provide direct leadership over the individual contributors who bring our products to life, leading a team of 5-25 employees, contractors, freelancers and vendors as new products and initiatives are ideated, designed, developed and executed. This leader requires the ability to direct teams that ideate and deliver high quality technology products for our Guests and employees, by both fostering and demonstrating a culture of data-driven and end-user focused product thinking, innovation and engineering.

 

Essential Duties and Responsibilities:

 

At a high-level, responsibilities for this role will include:

 

1. Technology strategy: Provides leadership over the strategic direction of a technology product or set of products, across all brands and all touch points, including strategy, product roadmap, product design, technical development, launch and ongoing optimization. Partner and collaborate closely with stakeholders from the various brands and across the corporation to understand how to adapt and evolve the strategy of our technology products based on the key drivers of each of the brands.
2. Product definition: Leads the team(s) responsible for the development of the vision and definition of a technology product or set of products by connecting multiple complex Guest and/or employee touch points (e.g., research, feedback, etc.), technology strategy (e.g., ship/shore standardization), business drivers and business value, with a Guest- and employee-first focus. Provide direct leadership to ensure that the product specifications that are created enable a desirable, feasible and viable product for the relevant end-user. In addition, the Sr. Manager must foster a highly collaborative team, where cross-discipline dynamic communication is paramount to the successful delivery of the product.
3. Product delivery: The Sr. Manager is ultimately accountable for the technology product(s) that are creat