Customer Care Specialist

 

ESSENTIAL JOB FUNCTIONS:

•           All duties for CCS1

·           All duties for DOD Coordinator

•           Review of all pending sales opportunities

•           Process paperwork for retail units

•           Cashier retail unit, cash deposits and payments

•           Review delivery tickets with customers as required

•           Meet and Greet customers in the department

•           Handle incoming calls and customer request as necessary

•           Create, add, review, pre-invoice & invoice repair orders

•           Reconciliation of accounts, cash drawers

•           Schedule/Confirm day of delivery appointments promptly and accurately based on company guidelines

•           Perform all essential opening and closing duties

·                     Additional responsibilities and duties as requested

 

QUALIFICATIONS / EXPERIENCE / PROFICIENCY STANDARDS:

•           At least 2 years’ customer service experience

•           Cash handling experience

•           Excellent customer service skills

•           Excellent communication skills

•           Excellent time management skills

•           Must have good interpersonal skills

•           Ability to read, write, comprehend English

•           Dependable & Detail Oriented

•           Ability to multi-task and re-prioritize as needed

•           Ability to operate Windows environment & programs (Word, Excel, Outlook, etc.)

•           Knowledge of company software

•           Ability to remain calm in a fast paced, stressful environment

•           Ability to work 8AM – 8PM Sunday – Saturday (hours will vary)

•           Accurate typing skills, 35 words per minute or more

•           High School Diploma or equivalent

•           Flexibility to cover changing work schedules as needed