Product Manager, Global Subscription Revenue Management

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

In this position... 

As the Product Manager for Global Subscription Revenue Management, you will be a key leader in shaping the future of our enterprise platform supporting Ford Motor Company subscription services. This critical role requires expertise in the accounting, revenue, tax and product catalog subscription landscape, encompassing various features, regulatory compliance, security protocols, and complex integration processes. You will leverage your proven track record of successfully launching and scaling complex features and systems and collaborating effectively with engineering, operations, and Ford business stakeholders. You will be responsible for defining and executing the product vision that drives our enterprise strategy forward.

This role requires a strong product mindset to manage the Subscription Revenue Management platform and deliver flawless execution of all global transactions, accounting, tax structure and product catalog of the subscription business.  You will play a key role in leading the team to prioritize requests and solve the right problems with a strategic perspective.

What you’ll do: 

• Product Strategy and Vision: You will support defining and acting as champion of a clear product vision, strategy, and roadmap for the Subscription Revenue Platform, aligning with overall business objectives, maintaining the platform and driving business value through improving efficiency and customer satisfaction. 
• Product Roadmap and Execution: You will develop and manage a prioritized product roadmap, balancing short-term deliverables with long-term strategic goals. You will lead the team to prioritize features based on customer and business needs and develop subscription Subject Matter Expertise.
• Stakeholder Management: You will build and maintain strong relationships with key stakeholders through a well-managed governance process. They will feel that they have a voice and have clear insight into platform core deliverable and roadmaps. Collaborate with business partners to translate business goals and customer needs into platform capabilities/features.
• Product Management Excellence: You will create detailed features, user stories, acceptance criteria and incorporate into release planning.  Identify feature/enhancement pros, cons, issues, obstacles, and dependencies. Use data to identify opportunities, forecast feature value to set goals, KPI’s, and prioritization.  Develop tests and refine assumptions and hypotheses through user research and testing to refine features. Participate in standups, iteration planning sessions, product demos and retrospectives.
• Cross-functional Collaboration: You will work closely with engineering, operations, legal, the subscription team and supplier teams to ensure seamless product launch, ongoing support and collectively identify and resolve impediments. 
• Platform Performance: You and engineering partners will track and analyze key performance indicators (KPIs) related to platform uptime and health. You will identify opportunities for improvement and drive initiatives to enhance the value of the platform. Disseminate lessons learned and platform evolution. 
• Regulatory Compliance and Risk: You will maintain a strong understanding of relevant global regulations, ensure that the platform complies with all applicable laws and regulations and assess and mitigate risks.
• Security: You will prioritize security and ensure the platform meets the highest security standards to protect sensitive customer data. 

You'll have... 

• Bachelor’s Degree.
• 6+ years of related experience in a Product Management or technology role.
• Experience in agile methodologies and writing detailed product requirement documents.

Even better, you may have...

• Master’s Degree.
• Experience with subscription platforms and products.
• Experience using data to drive decisions, understand the customer journey and define actions to improve and resolve customer pain points and creating informative, actionable dashboards to expose product metrics and performance.