Client Solutions Specialist

As a Remarketing Service Coordinator in Auto Finance, you will motivate new and existing auto dealers to use Chase Auto Finance for indirect retail/leasing financing. You will deepen lease-end relationships between Chase Auto and our Manufacturing Partners’ Dealer; Aston Martin Financial Services, Jaguar Financial Group, Land Rover Financial Group, Maserati Capital USA, McLaren Financial Services, Rivian and Subaru Motors Finance.

Job responsibilities

• Train retailers on use of private label sites; inform dealers of policy and procedures 
• Act as liaison between retailers and Chase internal partners
• Follow up with retailers on committed purchases and ensure timely retailer payoffs to ensure prompt customer account closure and quick title release to purchasing retailer
• Perform the following functions such as sign dealers to the program in the local market, interface directly with all dealer personnel
• Use reporting data to demonstrate to retailers missed opportunities to purchase off lease units upstream
• Increase retailer enrollment rate for private label and Chase floorplan purchase capability
• Document retailer contacts, issues, resolutions and exceptions in SalesForce 
• Correspond daily via phone and email with retailers and Dealer Relationship Managers to ensure timely response and expedited issue resolution

Required qualifications, capabilities and skills

• Demonstrated ability to establish and maintain internal/external partner relationships
• PC skills (Microsoft 365, Excel, Microsoft Word, PowerPoint, Sales Force) desirable
• Excellent verbal and written communication skills
• Advanced time management, organizational and prioritization skills to meet business objectives

Preferred qualifications, capabilities and skills

• 1 year lease auto product experience
• 1 year escalations  
• Ability to analyze performance data and recommend improvement opportunities
• Ability to manage multiple priorities

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans