Lead Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Technical Program Manager

Overview
The Mastercard Network & Digital Payment Services (part of Product and Engineering) team is looking for a Lead Technical Program Manager to drive delivery to move our eCommerce product and platform strategy forward by consistently innovating and problem-solving. You will manage the implementation of multiple projects/programs ensuring product/engineering strategy goals and requirements are delivered with quality.
As Lead TPM, you will interact with product managers, software development managers, developers, and senior leaders across partner teams in the Product and Engineering organization to deliver complex projects and programs. You will define roadmap deliverables, develop program execution plans, align dependencies, track progress, anticipate risks, provide escalation management, make sound trade-off decisions, and balance business needs versus technical constraints.
The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. You are expected to be detail-oriented, with a solid technical background and excellent problem-solving skills.

The Role (Major Accountabilities):
• Act as Lead Technical Program Manager for managing program delivery.
• Drives execution of an outcome from inception through successful delivery through the full stack of the services/domains, or, an outcome that spans multiple teams and integrations across the enterprise.
• Management and execution against project plans and delivery commitments; Manage the day-to-day activities of the program within an Agile/Scrum environment.
• Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations.
• Creates mechanisms to effectively report out and control execution. Recognizes complexity and creates predictable delivery paths for large and/or complex efforts. Measurably improves, streamlines, and/or eliminates excess processes. Utilizes cross-organizational mechanisms to describe and drive continuous improvements.
• Works with ambiguity and with limited guidance. Able to get the inertia out and the project in motion or able to get the entropy out and the project into a calm and predictable delivery pattern.
• Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations. Report progress to teams and senior leadership in regular cadence.
• Looked to as first point of contact for your team or area and the source of truth for status, providing the correct information and associated data about the state of the project to the right audience at the right time.
• Understands the business strategy and design approaches within product, program or domain with depth to be credible and influential with teams they work with.
• Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.).
• Transform raw thoughts into clear and concise communications/instructions to the teams and leadership.
• Work across teams to optimize processes
• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives.

All about you:
• Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership.
• Manage from the front, prioritize, and drive the bigger mission forward by translating vision into results.
• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity. Ability to guide teams.
• Experience in building large scale enterprise technical or engineering programs and products from inception to delivery and experience articulating the impact using metrics.
• Demonstrated experience breaking down problems, organizing work, planning work/sprints, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask and deliver technical program