Implementation Manager, North America & LATAM

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 317 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 8th in the FTSE 100 rankings for Women on Boards.

WPP IT provides IT services for WPP, the world’s largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world’s most creative brands.

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data. GroupM is the leading global media investment management operation serving as the parent company to WPP media agencies including Mindshare, EssenceMediaCom and Wavemaker each global operations in their own right with leading market positions. GroupM’s primary purpose is to maximize performance of WPP’s media agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. GroupM’s focus is to deliver unrivaled marketplace advantage to its clients, stakeholders and people. As we continue on this journey, we are seeking an experienced Implementation Manager to join our team. You will be responsible for the planning, design and delivery of new business projects and workflows on the Wrike platform across all GroupM markets in the NA & LATAM Region. The role will also be responsible for Wrike platform operations.

 

What you'll be doing:

• Lead market Implementation on Wrike workflow tool
• Align with market and business unit to global standard
• Participate in technical discussions and decide on base solution architecture and implementation model
• Lead setup, configuration, build and integration activities – maintaining best practice, consistency and standardization between existing and new implementations.
• Engage with local market to understand the business requirement and recommend business or platform change
• Perform post implementation review with local project teams
• Assist Implementation Lead and Product Owner on the platform design and improvement.
• Ensure smooth handoffs pre/post onboarding - collaborating with support teams, end user groups and all stakeholders.
• Report to the Regional Implementation Lead on implementation progress, issues, risks and changes.
• Assist or lead Wrike superuser forums - ensure immediate business needs are managed and contracting aligns with Global agreement. Promote re-use, common solutions and workflows
• Provide the primary point of coordination between local market teams and the global team
• Wrike Platform Operations - contact point for maintenance, upgrades, security reviews, audits, etc.
• Undertake super-admin duties as defined by the global platform standard operating procedure
• Support, participate and partner with project management and change teams in the market to ensure the following is delivered across markets:
  • Policy alignment
  • Governance forum alignment
  • Change and communications planning
  • Knowledge transfer
  • Setting up training
  • Market set-up
  • SOP input and design
  • Business case tracking  

 

Who you'll be working with:

The Wrike Implementation Manager, North America/LATAM will report into the NA & LATAM Wrike Implementation Lead.  

 

What you'll need:

• • Bachelor's/master’s degree in Information Systems, Technology, Busines