Director, US Federal Customer Partner & Unit Leader

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Customer Partner and Federal Unit Leader has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued customer relationships at the highest level. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals. Responsible for unit financial targets - volume signings and revenue targets. This role will also be responsible for driving cost management and standardization of delivery services.

Customer Success, Commercial Success, Distinctive Expertise and Focus on People:

• Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals

• Deliver on budget, owning revenue, profit/loss, and growth objectives

• Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth.  Increases utilization and billability of resources assigned to their account

• Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals

• Demonstrate distinctive expertise. Build deep market expertise and apply that expertise to help Federal customers realize value

• Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity

• Drive standardization of delivery for Honda account globally and global cost management oversight

• Invest in the development of the people on the account and across
  Kyndryl to develop the next generation of talent

• Act as a steward of the Kyndryl culture

Are you ready to take on an exciting challenge as an Account Management Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives.

But this position is about more than just maintaining the status quo. As an Account Management Partner, you'll be at the forefront of driving proactive account growth. You'll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to flourish and thrive.

You won't just be a cog in the machine; you'll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, you'll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer.

Collaboration is key, and as an Account Management Partner, you'll work closely with other sales team members to ensure a seamless account management process. Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond.

Not only will you lead one or more Portfolio or Strategic accounts, but you'll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights.

You're not just an expert in our industry—you're an expert in the industry. With your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a leader in the market.

As an owner of the account P&L, you'll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and you'll go above and beyond to ensure account compliance and maintain