Salesforce Functional Lead

Salesforce Functional Lead 

Job requirements-

5+ Yrs. Salesforce project experience
4-6 Yrs. Business Analyst experience
4-6 Yrs. Salesforce (Functional) experience

•    Multiple experiences with process definition and design, requirements definition, business analysis, fit gap analysis and mapping
•    Understand all aspects of Sales and Service business processes and how Salesforce Sales and Service cloud.
•    Experience aligning SFDC technologies with both, prospect business goals and technical requirements.
•    Technical and business requirements gathering, and effective positioning of SFDC solutions to meet those requirements.
•    At least 5 years of Salesforce implementation experience which should include One full cycle Salesforce Sales implementation experience.
•    Functional configuration and/or design experience in one or more Salesforce suite of products (Sales, Service, Experience etc.)
•    Proficient in Microsoft Word, Excel, PowerPoint.
•    Strong communication, listening and presentation skills with internal and external stakeholders
•    Significant Consulting/client facing background, Expertise in workshop facilitation and information elicitation in large group settings
•    Work with clients and end users to gather, understand and define business requirements
•    Assist with ongoing system administration including but not limited to: creating and modifying Users, Fields, Validation Rules, Workflows, Automated Alerts, Field Updates, Page Layouts, Data Integrity standards and practices and Security functionality
•    Create customized reports and dashboards to visualize key business metrics
•    Maintain database integrity and accuracy via data cleansing, data uploads and data exports
•    Assist with release evaluations including defining scope and priorities for system initiatives
•    Maintain all system documentation and SFDC policies/procedures
•    Troubleshoot production issues in a timely manner and provide internal support when needed
•    Work with end users during User Acceptance Testing (UAT) & regression testing to accurately prioritize defects and re-test resolved issues
•    Oversee integrated business applications and ensure they function
•    Understand how Salesforce integrates with our other CRM solutions and customer/business intelligence databases

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering