Administrative Assistant, Sales

Established in the Blue Ridge foothills of North Carolina in 1963, Leonard Truck Outfitters is a manufacturer and distributor whose product lines include storage buildings, cargo and utility trainers, truck covers, truck and van accessories, carports, playhouses, chicken coops, and dog houses. We serve our residential, commercial, fleet, and government customers through our 150+ retail store locations in eighteen states, supported by our corporate offices (in Mount Airy, NC, and Cobden, IL), distribution centers, and strategically located manufacturing facilities.

 

Job Summary

The Sales Administrator position has operations in the U.S. and has overall responsibility for supporting the daily operations of the retail sales department by coordinating sales documentation, managing order processing, and providing administrative support to ensure efficient store operations and exceptional customer service. This position reports directly to the Store Manager and has no direct reports.

 

Job Responsibilities

• Processes all retail sales orders accurately and ensure proper documentation and approval routing.
• Supports store managers and sales associates by maintaining up-to-date product pricing, promotional information, and customer records.
• Prepares daily sales reports and assist with monthly sales reconciliations and inventory audits.
• Serves as the liaison between the store and corporate departments (Accounting, HR, and Operations) to resolve billing, payroll, or policy-related questions.
• Monitors open orders, deposits, and pending deliveries to ensure timely fulfillment and customer satisfaction.
• Assists with warranty claims, customer refunds, and other post-sale administrative needs.
• Maintains compliance with company policies regarding sales documentation, confidentiality, and cash handling procedures.
• Tracks store supplies, process purchase requests, and support general office operations.
• Assists with training new team members on administrative procedures and systems (e.g., POS, CRM, or ERP tools).
• Provides courteous and professional communication to both internal and external customers.

 

Other Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

Competencies (skills, knowledge, and abilities)

• Ensures accuracy in data entry, documentation, and recordkeeping.
• Maintains professionalism and responsiveness in all customer interactions.
• Effectively exchanges information with cross-functional teams and customers.
• Prioritizes and manages multiple administrative tasks efficiently.
• Handles sensitive information with discretion and professionalism.
• Demonstrates competence in Microsoft Office Suite, POS systems, and sales tracking software.
• Identifies issues quickly and develops practical solutions to support sales efficiency.

 

Education/Experience Requirements

• Must be able to PASS a background and a drug test.
• High school diploma or GED required; Associate’s degree in Business Administration or related field preferred.
• Minimum of 2 years of experience in retail administration, sales support, or office coordination (experience in the building materials, truck accessories, or automotive industry preferred).
• Experience using POS systems, ERP databases, or customer relationship management (CRM) tools strongly desired.

 

Travel

This position requires no travel within the United States.

 

What does Leonard Offer?

• Competitive salary compensation.
• Competitive benefits package.
• 401K with a Company match.
• Paid days off: holidays and vacation.
• Continuous training and growth opportunities to build your career with Leonard.

 

Physical Requirements:

• Must be able to remain in a stationary position for extended periods while performing administrative tasks.
• Frequently operates a computer, telephone, and standard office equipment.
• Occasionally required to lift and move up to 20 pounds (e.g., files, binders, or product samples).
• May need to walk the sales lot or warehouse to verify product or order details.
• Must be able to communicate effectively in person, over the phone, and via email.

 

The Company is an Equal Opportunity Employer. It is the policy of the Company to adm