SRE Analyst II

About QE Solar

We're making clean energy more efficient! For over a decade, the team at QE Solar has brought technical expertise, curiosity, and an investigative approach to the Solar Operations & Maintenance sector, maximizing asset uptime and return on investment while prioritizing safety. QE Solar manages well over 3GWs of PV/BESS projects and hundreds of employees, providing renewable assets  owners the most reliable renewable asset service from coast-to-coast. QE Solar is known for an owner’s mindset in delivering consistent quality and service to our clients with a sense of urgency because we know maintenance issues impact the bottom line.

The Site Reliability Engineer (SRE) Analyst II is the organization’s Second line of support and brings strong problem-solving skills to the SRE team, utilizing a mature project management acumen to efficiently navigate users, software, and business requirements to solve organizational challenges, develop scalable processes & efficiently manage issues. Reporting inside the SRE team, Analyst II performs daily SRE duties while proactively scrutinizing, identifying, and creating SOP’s that make the organization better.

MUST BE A US CITIZEN OR PERMANENT RESIDENT TO APPLY

* **THIS IS NOT A REMOTE POSITION - MUST LIVE IN OR NEAR SCOTTSDALE, ARIZONA***

Essential Job Functions & Responsibilities: Resolving complex technical issues that cannot be handled by the tier 1 Site Reliability Engineering (SRE).

•            Advanced Troubleshooting and diagnosing of issues.

•            Provide a positive user resolving problem experience.

•            Maintaining accurate SOP documentation.

•            Provide users training on how to use properly Company hardware or software. 

•            Provide training to the tier 1 support technicians.

•            Managing and resolving escalated tickets.

•            Maintaining system capabilities by testing existing equipment or programs and ```` trying out new ones.

•            Development and delivery of interactive dashboards, reports, and tools.

•            Perform routine system updates, patches, and upgrades to keep software and systems current and secure.

•            Manage ticketing, EDR, IAM & other applications required for daily operations and security.

•            Collaborate with end-users to understand and address their technical needs and concerns, offering clear and concise explanations.

•            Collaborate with team members to solve complex issues from all aspects of the current environment.

•            Provide technical support for company devices and computers, ensuring their proper functionality and resolving technical issues promptly.

•            Assist in the upkeep and functionality of web applications.

•            Support and maintain updated Technology inventory.

•            Creates new service catalog items, incorporating them inside the CMDB.

•            Establish KPI-driven objectives, schedules, and orchestrated activities across multiple data streams, delivering a concise SRE KPI framework.

•            Adopt an analytical stance in translating business requirements into data-centric requirements to create a cohesive solution.

•            Drives regular conversations with both business and technical resources to ensure that risks are assessed, needs are met, and insights are developed and implemented as intended.

•            Design and maintain Flowcharts, graphs, and diagrams for business- and data-related processes as needed.

•            Provide an inventory and description of all data sources, their structures, and their relations used for analysis.

•            Identify, develop and deliver compliance reporting that meets business objectives. Collaborating with stakeholders to ensure ongoing quality and accuracy.

•            Support office admin needs as required.

Knowledge    

•            Proficient with CRM systems, MS Teams, Excel, Word, and PowerPoint

•            Proficient with technology and computing via a variety of cloud-based programs and data processing/technical/management software programs

Skills  

•            Strong customer service, professionalism, respect, and good interpersonal skills are a must.

•            Experience in enterpr