Certified MA-Clinical Assistant (Clarksburg)

Job Objective: 

The Medical Assistant is responsible to the Director of Nursing for rendering nursing care in assigned areas in terms of individualized patient needs, utilizing nursing techniques, procedures, and established standards based on their education and training. Perform routine administrative and clinical tasks. Provide quality care to patients by supporting CCWV quality initiatives. Assist the patient in navigating the health care system.

Responsibilities and Essential Duties:

• Escort patients to the exam room and initiate sensitive conversations. This includes but is not limited to verifying demographic information, emergency contacts, next of kin, preferred pharmacy, HIPAA Notice of Privacy Practices, family size and income level, social security number, medical release forms, etc. and documenting in the correct fields within the patient’s electronic health record. Make sure that Primary Department and Usual Provider-Primary Care Provider matches.
• Ensure that registration paperwork is completed annually. Assist patients with electronic check-in when necessary.
• Obtains patient medical history and records vital signs (height, pulse, temperature, visual acuity, weight, and measures blood pressure, head circumference where indicated for patients). The MA will ask and document responses to patient health, social history questions, and appropriate screenings during the intake process.
• Register the patient for the patient portal, if applicable. Provide education as to the use of the system, highlight what communication can be made via the portal and the access the patient will have to their health information. Provide the patient with instructions on how to utilize the system and generate passcode that allows for initial access. Troubleshoot problems the patient may be experiencing.
• During the intake process, evaluate the responses to the social determinants of health (SDOH) questions. When responses indicate difficulty in access, conditions, and availability to physical or social needs, provide the community resources packet to the patient. Report responses associated with “high risk” to all care team members.
• Pre-Visit Planning: Call patients before their appointment to ask questions about what has happened since their last visit. Request consultation notes from specialists seen, ER records, remind about outstanding orders, and co-pay that will be due at check-in. Remind them to bring in their driver’s license and current insurance card. Confirm insurance eligibility. Ensure appointment type is correct and change if needed.
• Schedule for next visit prior to patient leaving office. Select the appropriate visit type if the next appointment should be a Medicare Annual Wellness Visit or Well child.
• Buckets: Folow up on patient reminders. Outstanding lab and imaging orders-check chart to see if completed and not tied to orders, call patient to remind to complete. Specialist referrals-call facility to see if completed, request consult note. If not, call patients to remind them to reschedule. Label incoming results and consult notes correctly to ensure they tie to quality measures and outstanding orders.
• Annotates patient charts with exam and treatment results. Contacts patients with laboratory and specialists' findings and other various tests. Performs accurate and thorough documentation in the patient chart of results and patient outreach.
• Daily equipment checks and sanitary duties for equipment.
• Clean and sterilize instruments daily and/or after immediate use using the Autoclave system. Performs quality checks on the Autoclave to ensure proper working condition and documents findings of regular performance checks.
• Clean exam rooms after each patient. Keep the exam room neat and orderly and restock the examination rooms with a standard list of supplies.
• Utilize the knowledge and skills learned in your basic MA program to safely implement primary preventative and therapeutic care of assigned patients/families as evidenced by documentation and observation of positive patient care outcomes.
• Perform delegated independent established CCWV procedures, policies, guidelines, and standards.