Guest Services Concierge (Full Time)

The Fast Pass Representative is the first point of contact for guests entering the facility, ensuring a safe and welcoming environment. This role verifies identification through the facility’s security system, confirms visit authorization, and provides clear directions to help patients and visitors reach their destinations. Exceptional customer service, professionalism, and attention to detail are essential to maintaining both safety and a positive first impression.

Fast Pass Representative

The Fast Pass Representative serves as the first point of contact for all guests entering the facility, ensuring a safe, secure, and welcoming environment. This role requires strong communication skills, attention to detail, and the ability to provide compassionate service while maintaining safety and confidentiality standards.

Key Responsibilities:

• Greet and engage all guests and patients with professionalism and warmth.
• Verify and scan guest identification using the facility’s security system.
• Appropriately identify patients and confirm visit authorization.
• Follow established workflows for confidential and restricted patients.
• Provide accurate directions and information to help guests and patients reach their destinations.
• Maintain composure and professionalism when interacting with individuals in sensitive or emotionally charged situations.
• Adhere to strict safety and security protocols to protect guests, patients, and team members.
• Ensure compliance with HIPAA and EMTALA regulations at all times.
• Weekdays alternate weekly (Monday-Friday), 5am-5pm, will have some weekdays off that will rotate)
• Every other weekend rotation, 8am-8pm. (Saturday & Sunday) 
• Must be reliable 

• High School or equivalent.
• Good communication/verbal skills, ability to multitask, basic computer skills.