Commercial Operations Manager

Why should you join our team?

American AgCredit offers a unique opportunity to be a part of a national financial system supporting those who feed, clothe and fuel the world. We are a growing organization embracing collaboration and innovation while delivering transformative solutions. American AgCredit provides a cultivating environment where you truly make a difference for our customers and teams.

Benefits offered by American AgCredit:

• Commitment to agriculture and the communities we serve
• Family friendly work environment
• Investment in employee development
• Medical, Dental and Vision coverage
• Outstanding 401k – automatic 3% employer contribution, plus match up to 6%
• Generous Paid Time Off (Vacation accrued at 26 days annually, Sick Days accrued at 15 days annually, 12 paid holidays, plus 16 hours of volunteer time)
• Competitive Incentive Compensation Plan
• Disability & Life Insurance
• Employee mental, physical, and financial wellness programs
• The position is bonus eligible based on association and personal performance

Position will be posted until filled.

BASIC FUNCTION:

The Commercial Operations Leader is responsible for supervising and providing guidance to the Loan Operations Specialists in one or more locations providing outstanding customer service and specialized technical assistance in loan origination and servicing. Manage volumes, staffing and workload of incoming loan requests.  Ensures Association workflow processes, policies, and procedures are followed while providing outstanding internal and external customer service

ESSENTIAL DUTIES:                         

Oversee day to day operational functions and coverage of duties. Coordinate and monitor workloads and queues to ensure accuracy and timeliness.

Work in partnership with credit leadership to monitor and prioritize new loans and servicing actions, ensuring timely credit delivery in order to meet and exceed customer expectations.

Process new loans and servicing actions, complete due diligence throughout the loan origination process, including review of loan approvals, title reports, appraisals, entity documents, applications and supporting information.  Prepare requests and/or correspondence to obtain information or required documentation.  Input all required data into the loan origination and related systems.  Ensure loans are properly completed, secured, and documented. 

Perform quality control audits on loan actions and servicing actions to ensure accuracy and compliance.

Forecast and schedule staffing based on business needs and ensure appropriate coverage and service levels are obtained at all times.

Work in partnership with other Operation leaders, providing back up coverage as needed.

Supervise, evaluate, and train operations staff in operational processes.  Promote team compliance with Association policies and procedures.  

Maintain and support strong customer relationships in partnership with cross functional teams.  Respond independently to requests for information and assistance.  Exercise independent judgment in administering procedures. 

Independently review reports and respond appropriately by coordinating with other functional areas, preparing required documentation, and updating systems. 

Participate in system trainings, upgrades, and changes.  Help to develop efficiencies with systems, reporting and workflows.  Assist in gathering reports and files for audit purposes. 

Facilitate trainings for staff and participate in preparation of training materials, policies and procedures related to the team duties and responsibilities.

Perform other functions assigned.

LEVELS OF SUPERVISION EXERCISED AND RECEIVED:

Lead, coach, direct, train, and oversee the work of Loan Operations Specialists through the direct supervision of all assigned staff including performance evaluation, hiring, and termination; makes independent decisions; works under general supervision of the Director of Regional Operations.

TYPICAL EDUCATION AND EXPERIENCE:

Degree with emphasis on agribusiness, business administration, ot finance preferred; 5-7 years of experience in a financial institution eit an emphasis on loan processing or servicing; or a combination of both

Must possess strong ability to build customer relationships, leadership, and supervisory skills
 1-2 years of experience in people management preferred

Ability to motivate, coach, deve