Collections Specialist - $20/hr + Monthly Incentive (OPEN HOUSE)

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

OPEN HOUSE

The Sallie Mae team is hosting an OPEN HOUSE on
Tuesday March 17th from 3pm-7pm and
Wednesday March 18th from 10am-3pm

Address: Indianapolis, IN Office: 8425 Woodfield Crossing Blvd 5th Floor East Indianapolis, IN 46240

What to bring: 2 copies of your resume and a photo ID to check in with our security desk

Start Date: Monday April 13 2026

Apply to this posting if you are available to come in for an interview on either of the selected days: 3/17 or 3/18

Open to part time or full time roles

Description:

• Customer Engagement: Make and receive customer calls to address overdue accounts and discuss repayment options.
• Customer Experience: Provide exceptional service while encouraging customers to make payments on their past due accounts.
• Documentation: Accurately record customer interactions, including communication logs, payments, repayment plan enrollments, and other important information.

Qualifications and Skills:

• Ability to demonstrate empathy while being assertive to achieve the required outcome.
• Meet and exceed quality goals, compliance regulations and productivity targets individually and team environment.
• Strong interpersonal, communication and listening skills.
• Build meaningful relationships with our customers by offering repayment programs while gathering information to understand their financial situation.
• Excellent negotiating, probing, influencing and resourcefulness skills.

Compensation:

• This role offers a base pay of $20 per hour, plus monthly incentives ranging from $1250 to $2500 based on performance.

What we’re looking for:

• Professionalism: Serve as the welcoming and friendly voice for our customers.
• Energetic and Driven: Bring enthusiasm and a positive attitude to every interaction.
• Tech Savvy: Possess basic computer skills and experience with the Microsoft Office Suite.
• Flexible Work Environment: Ability to work in the office with the flexibility to work from home on some days.
  • The first 90 days of employment you are required to work in the office with a schedule of 8 a.m. – 5 p.m. Monday through Friday. 
  • Schedule assignments are based on performance rankings. Employees will participate in a schedule bid process where higher performance rankings provide priority in selecting preferred shifts. Shift bids take place every 6 months.
  • Schedules options upon availability and based on business needs are: 8am-5pm, 10am-7pm and 12pm-9pm (Employees working the evening shift receive a 15% shift differential on their hourly rate).
  • You would work the same schedule Mon-Friday.
  • Must be flexible to work some Saturdays
• Education & Experience: Experience in customer service and or collections related roles. High school diploma or equivalent, some college coursework in business related fields preferred.