Senior Production Engineer

We engage the most inspired minds to do their best work wherever they work best—powering the freedom to create worldwide.

WP Engine is the most trusted WordPress technology company, powering over 1.5M digital experiences in 150+ countries for businesses of all sizes. WP Engine’s all-in-one platform enables customers to design, build, power, and manage extraordinary WordPress, eCommerce, and headless sites—all thanks to a nonstop commitment to innovation, award-winning WordPress expertise, and a set of core values that guides us every day.

Since launching in 2010, WP Engine has become the world’s leading WordPress Digital Experience Platform (DXP), now with over 185,000 customers in 150 countries. We’re proud of the technology and service we offer our customers that move their businesses forward faster. At WP Engine, we strive to do the best work of our careers and feel empowered to do what is right for our customers. We love investing in employee success and uncovering opportunities for you, the best, to get better. 99 percent of employees believe you’re made to feel welcome at WP Engine. Be you. Be here.

What's cool about this job

The evolution of our platform is required for our scale, and we are searching for an experienced site reliability engineer to join our rapidly growing engineering team. We are actively introducing Machine Learning into our platform to improve operations and visibility. If you are an engineer experienced with technology transformations, service-oriented architectures, mentoring engineers, and are motivated by scale, you may be the engineer we are looking for.

The day to day

• Work with a team of passionate engineers to build the core AIOps framework that keeps WPEngine running smoothly.

• Constantly look for opportunities to automate and optimize.

• Write, test, integrate, and debug software applications that are resilient, secure, maintainable, and perform at scale.

• Continuously improve WP Engine’s secure, performant platform that supports 10’s of millions of end users.

• Improve problem detection and monitoring.

• Use and improve WP Engine's continuous integration and delivery  pipelines to safely and rapidly push new code to production.

• Expand and fine-tune observability services to aid engineering and support efforts by creating better feedback loops using ETL pipelines, monitoring tools and machine learning.

• Constantly look for opportunities to automate and optimize.

• Design, develop, and maintain robust platform infrastructure that supports ML workflows and data pipelines.

• Implement scalable and automated processes for deploying machine learning models into production environments.

• Develop and maintain automation tools to streamline ML operations, model training, and deployment processes.

• Establish monitoring systems to ensure the health, performance, and reliability of WPEngine platforms. 

• Partner with leadership to define, document, and communicate technical details and policy in support of Production Engineering

• Give and receive feedback effectively both within and outside of your team

• Work closely with Stakeholders and Product Management to ensure the Production Engineering Team are appropriately engaged in, and aware of, feature/product releases

• Participate in on call rotation and determine/implement solutions to reduce production interrupts
   

Your expertise and passion

• 5+ years experience in a site reliability engineer role

• Proficient in programming

• Experience with Machine Learning and AIOps

• Experience with cloud technologies and services - GCP, AWS

• Proven history of continuous learning and ability to stay ahead of technology trends

• Proactive with natural problem-solving abilities, an inquisitive personality, a continuous learning approach, and an eagerness to tackle big problems even with uncertain requirements

• Experience with a kubernetes environment at large scale

• On-call experience for critical services with good troubleshooting skills

• Bachelor’s degree in Computer Science (or a related field) OR equivalent experience
   

Helpful experience

• Familiarity with the