Summer 2025 - Business Operations Intern

 

 

Nice to meet you!

 

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

 

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

    

What you’ll do  

Looking for *that* internship? The game-changing one that’ll help you learn, grow, and chart your path forward? You’ll find it at SAS. Our interns aren’t coffee runners – they do real, meaningful work. Our award-winning internship program is focused on development, culture, and community. We’ll help you grow professionally, find (or further) your passion, and make memorable connections that last beyond the summer.   

 

The Technical Support Operations team plays a critical role in ensuring the success of our organization. Our focus is on improving and streamlining tools, process, communications, and data analytics to support our team who works directly with SAS customers. You will help us strive for insight, efficiency and quality to improve the customer experience. If you are a problem-solver who wants to help drive improvements, we'd love to hear from you!

 

As an intern, you might: 

• Observe current processes related to quality, knowledge, or other organizational initiatives and identify where we can create improved outcomes through process improvement or improved process adherence.
• Test, document and present feedback related to Technical Support processes, applications and tool functionality.
• Validate, edit and publish process and technical knowledge articles to help the Technical Support team adhere to defined processes and to help customers self-serve.
• Gather, analyze and format trend data into presentations related to departmental Key Performance Indicators (KPIs).
• Track, organize and communicate project status related to process quality, knowledge or other organizational initiatives.
• Communicate with the Technical Support team members and Leaders to gather insight and apply that insight into a presentable format.   

 

Required Qualifications 

• Current student puruing a bachelor's degree in organizational business, business administration, project management, or a related field.
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
• Have strong communication skills – both written and verbal.
• Embrace technology. You geek out over the latest and greatest!
• You’re a college student enrolled in an accredited program, not graduating prior to December 2025
• You’ve got practical experience inside or outside of school or work. Maybe you have worked on your school’s helpdesk and now want to take that learning further. We’d love to hear about it!
• You’re not concerned with asking questions repeatedly to gain better context and build a plan. 

  

Internship dates: May 20, 2025 – August 8, 2025. We can be flexible on start date if your university is on a quarter system.  Internships last 12 weeks in total length. 

 

Location:  SAS Cary HQ preference, but open to remote (US based only)

 

Timeline 

• Applications open: February 2025
• Applications close: March 9, 2025
• Interviews begin: Mid February, Applications are reviewed on a rolling basis, so we encourage you to apply early!
• Internship: May 20 – August 8, 2025. If your university is on a quarter system, we can be flexible on start date.

 

Perks of the job  

• Work with (and learn from) the best. As a SAS intern, you’ll get face time with our top executives! 
• Free SAS programming training and certification.   
• At SAS, the Future of Work is whatever you want it to be. Want to work remotely? That’s cool. Prefer a mix of sweatpants and in-person collaboration? That’s great, too.  
• Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you stay healthy and productive.  This includes an on-site and remote Work/Life Center staffed by master’s level Social Workers and an Employee Assistance Program.
• We work hard, but we like to play hard, too. Enjoy hackathons, social events and other opportunities to connect + engage.  

 

Diverse and inclusive