Manager, Accounts Receivable

Why Join Omnicell?

At Omnicell Specialty Pharmacy Services, we help pharmacy clients navigate complex reimbursement environments so they can focus on delivering exceptional patient care. As the Manager, Accounts Receivable Operations, you will play a critical leadership role in optimizing pharmacy reimbursement outcomes, strengthening revenue cycle performance, and guiding a high-performing team responsible for third-party payer receivables.

This is an opportunity to lead a growing function at the center of pharmacy reimbursement operations, where your expertise in Medicare Part B, payer collections, and operational excellence will directly influence client success. You will collaborate with leaders across Accounting, Treasury, Client Operations, and Specialty Pharmacy Services to drive meaningful improvements in reimbursement performance, process efficiency, and client experience. 

What You'll Do

Primary Impact

As the Manager, Accounts Receivable Operations, you will lead end-to-end third-party pharmacy receivables activities, ensuring accurate reimbursement, timely collections, effective aging management, and exceptional service for pharmacy clients. You will provide strategic leadership to AR teams while serving as the organization's subject matter expert for Medicare Part B reimbursement processes.

Leadership & Team Development

• Lead, coach, and develop two AR Supervisors and their respective AR clerk teams, creating a culture of accountability, engagement, and continuous improvement.
• Establish and monitor performance expectations for productivity, quality, follow-up effectiveness, aged receivable resolution, and service delivery.
• Provide ongoing coaching, mentoring, training, and development opportunities that support employee growth and operational excellence.
• Standardize processes, documentation, escalation pathways, and reporting practices across AR teams to drive consistency and scalability.
• Partner with cross-functional stakeholders to resolve reimbursement challenges and improve operational performance.

Third-Party Pharmacy Receivables Management

• Oversee all third-party AR activity within TPMS, including payment posting, remittance processing, adjustments, reversals, reconciliations, and account follow-up.
• Monitor AR aging, collections performance, payer trends, denials, underpayments, unapplied cash, and unresolved balances to improve overall reimbursement outcomes.
• Ensure timely and accurate reconciliation of payments received from commercial payers, PBMs, Medicare-related payers, Medicaid programs, and other third-party reimbursement sources.
• Lead root cause analysis efforts to identify reimbursement gaps, collection barriers, and operational improvement opportunities.
• Drive strategies that reduce aged receivables and enhance cash collection performance.
• Manage the MTF/MFP Rebate Program, including tracking, reconciliations, issue resolution, reporting, and collaboration with clients and internal stakeholders.

Medicare Part B Reimbursement Expertise

• Serve as the primary subject matter expert for Medicare Part B claims, reimbursement methodologies, denials, documentation requirements, appeals, and escalation processes.
• Guide supervisors and team members on claim resolution strategies and reimbursement best practices.
• Review and resolve highly complex Medicare Part B reimbursement issues and payer escalations.
• Monitor regulatory and reimbursement changes affecting Medicare Part B and implement process, training, and control enhancements as needed.
• Ensure accurate treatment of adjustments, write-offs, account balances, and reimbursement reporting.

Client Partnership & Reporting

• Deliver meaningful AR reporting, reimbursement analysis, aging summaries, and collection performance updates to pharmacy clients.
• Support client inquiries related to reimbursement trends, payer research, claim status, denials, and aged balances.
• Partner with internal teams to proactively address client-impacting reimbursement issues and drive timely resolution.
• Support client onboarding, operational transitions, and alignment of reimbursement workflows.

Process Improvement, Compliance & Controls

• Develop and maintain SOPs, job aids, training materials, reconciliations, and internal control documentation.
• Identify and implement opportunities to streamline TPMS workflows, reduce manual effort, improve accuracy, and increase operational transparency.
• Ensure processes align with company policies, payer requirements, client obligat