Patient Access Liaison -Krystexxa- Long Beach, CA

Career Category

Corporate Services

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Patient Access Liaison - KRYSTEXXA - Long Beach, CA

Let’s do this. Let’s change the world. In this vital role you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in a highly visible, strong team environment to provide exceptional customer service on all levels. The PAL will work with the patient, the physician and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources and more.

Responsibilities

• Secure written or electronic patient consent to Amgen By Your Side for patients in the assigned geography

• Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections

• Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient’s family and team of healthcare providers to empower the patient to become their own advocate

• Educate the patient on KRYSTEXXA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access

• Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed

• Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Amgen rare disease therapies, common prior authorization requirements, and coding and billings requirements

• Investigate access challenges pre and post-infusion, to include support for denied claims and claim reviews

• Partner with Safety and PV and report AE’s and product complaints through medical information.

• Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements

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What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a person with these qualifications.

Basic Qualifications:

• Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience

• Master's degree and 4 years of patient services, and/or access and reimbursement, experience

• Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience

Preferred Qualifications:

• Scientific background and ability to learn product and disease information.

• Nursing or other clinical background a plus

• Access and reimbursement for buy and bill products

• Orphan or Rare disease experience.

• Familiarity with HIPAA guidelines and FDA requirements.

• Familiarity with and Adherence to internal and OIG Compliance guidelines a must

• Ability to handle difficult patient cases and