Field Service Engineer II

Location:

Remote - California, United States

Job ID:

R0112132

Date Posted:

2025-11-12

Company Name:

HITACHI HIGH-TECH AMERICA, INC.

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

Yes

Job Description:

POSITION DESCRIPTION

POSITION TITLE: Field Service Engineer II

DIVISION NAME: Environmental Business Division (EBD)

REPORTS TO: Service Manager

POSITION STATUS: Full-Time

WORK LOCATION: Remote – CA

WORK STYLE DESIGNATION: Remote

WORK STYLE REQUIREMENT: Remote

FLSA STATUS: Non-Exempt

TRAVEL REQUIRED: Up to 75%

POSITIONS SUPERVISED: None

EXPECTED PAY RANGE: $25.51 - $35.07

The pay ranges listed above are for each position’s base pay only.  This position may be eligible for other compensation including incentive pay and/or allowances.  Candidates will receive additional information during the interview and selection process.

POSITION SUMMARY

In this developmental position, the Field Service Engineer II (FSE) is spending a large portion of their time training under close supervision. The FSE typically receives detailed instructions on all work assignments, acquires job skills, and learns company policies and procedures to perform routine tasks.  The FSE learns the hookup process for specific tools as well as their basic operation.  Continued training programs are given to develop specific instrument skills, knowledge, and service techniques. The FSE is interfacing with customers and developing relationships with co-workers and managers.

PRIMARY RESPONSIBILITIES

• Complete assigned On the Job Training (OJT) with the goal of instrument certification. {E}
• Protect, manage, and maintain company property (i.e., traveling inventory, company care, test equipment, tools, etc.) in accordance with department policy/procedure. {E}
• Answer service calls and promptly return messages from customers in a manner meeting service department policy/practice expectations. {E}
• Maintain appropriate records of all work performed and training received. {E}
• Complete departmental and customer paperwork timely and with high quality. {E}
• Complete assigned formal training with a grade of 75% or higher on all tests. {E}
• Comply and adhere to company policies. {E}
• Portray professionalism and pride in appearance while conforming to policy. {E}
• Provide a positive attitude to all employees and customers. {E}
• Other duties as assigned. {NE}

NOTE:  Indicate functions following each responsibility/requirement description

KEY: {E} Essential Functions {NE} Non-Essential Functions

(“Essential Functions” are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.)

EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS

• BS degree in Engineering (or related field) or equivalent combination of education and experience.

EXPERIENCE AND TRAVEL REQUIREMENTS

• Two (2) years’ experience using digital volt meters, oscilloscopes, hand tools, and computers.
• Must have and retain valid driver’s license in resident State and be insurable by our insurance company.
• Must be eligible for and receive company credit card.
• Willingness to relocate and/or travel.
• Up to 75% travel.

SKILLS AND ABILITIES REQUIREMENTS AND SAFETY REQUIREMENTS

• Ability to effectively communicate information to customers and management regarding service activities and schedules.
• Ability to follow precise instruction.
• Ability to perform selected routine service calls (preventive maintenance and basic emergency service) on one or more models of a product line (measured by instrument certification).
• Ability to install and qualify a system.
• Ability to work from schematics using various test equipment, mathematical calculation, and instrumentation.
• Knowledge of analog and digital circuitry.
• Ability to read blueprints and electrical schematics.
• Basic knowledge and understanding of physics and chemistry.
• Demonstrate strong work ethics.
• Demonstrate strong verbal and written communication s