Flex Member Assistant

About the TeamThe San Francisco Giants Client Relations Department ensures the utmost quality and service to our esteemed clients and guests. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. About the RoleThe San Francisco Giants are looking for a Flex Assistant to support our Membership Services Coordinator in delivering Gold Glove–level service to our Flexible and 415 Membership base. This role will work directly with members after purchase, with a primary focus on service, experience, and retention. The Flex Assistant will assist with member communications, game-day support, benefit activation, and internal ticketing operations while serving as a trusted resource for both members and internal partners. This position will also support retention efforts, including direct outbound communications to members who opt out of auto-renew. The ideal candidate is service-driven, highly organized, and eager to learn the full Giants ticketing product mix in order to help Flexible and Partial members grow their relationship with the organization. This position will be located at our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco.
You’re Excited About This Opportunity Because… ·       Delivering Gold Glove–level service to Flexible and 415 Members and building strong, trusted relationships through proactive and personalized communication is energizing.·       Supporting the Membership Services Coordinator in executing member benefits and experiences ensures members receive all entitlements tied to their membership.·       Clear, timely, and accurate member communications—including benefit details, program updates, and renewal options—are a key part of creating a seamless experience.·       Developing a strong understanding of the full Giants ticketing product mix allows Flexible members to explore ways to enhance and upgrade their experience.·       Assisting with internal ticket processing and account maintenance across various Front Office platforms, including ticket processing, credit redemption, ticket exchanges, and account updates, brings both challenge and satisfaction.·       Game-day operations and event execution for the Flexible Member experience provide opportunities to deliver memorable moments.·       Supporting the auto-renew payment decline reconciliation process helps ensure a smooth and efficient renewal cycle.·       Investigating ticket service issues, identifying solutions, and improving internal processes is both engaging and impactful.·       Managing projects that support the continued growth and evolution of the Flexible Membership product line is fulfilling.
Qualifications:·       Previous experience in customer service, hospitality, or member-facing roles preferred.·       Strong verbal and written communication skills with a professional and service-oriented approach.·       Highly organized with strong attention to detail and the ability to prioritize in a fast-paced environment.·       Comfortable working across data and ticketing platforms; experience with Tickets.com, Salesforce, and database management preferred.·       Ability to work non-traditional hours, including Giants home games, post-season events, and select evenings or weekends.·       Ability to stand for extended periods and lift up to 35 lbs. We’re Excited About You Because…·       You are an authentic, positive, and service-oriented team member who takes pride in delivering exceptional member experiences.·       You thrive in a collaborative environment and enjoy supporting teammates and responding enthusiastically to internal requests.·       You are detail-oriented, organized, and comfortable managing multiple priorities.·       You are eager to learn, committed to becoming self-sufficient, and motivated to grow within the organization.·       You are fulfilled by managing projects and contributing to programs that move the business forward.About the GiantsOne of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters. Off