Principal, Surgical Assist Coordinator

Overview

Job Summary

 

The Surgical Assistant -Coordinator plays a critical role in ensuring seamless coordination of surgical assist providers, customer support, and exceptional patient experience. This position requires strong analytical skills, high attention to detail, advanced problem-solving abilities, strong communication, and a high level of customer focus and patience. The ideal candidate thrives in a fast-paced environment, manages complex logistics with ease, and is highly proficient in Microsoft Office, especially Excel for reporting, tracking, and workflow optimization.

 

 

Responsibilities

Essential Job Duties and Responsibilities

 

Scheduling & Coverage Coordination

· Serve as the primary point of contact for all customers regarding surgical assist coverage-related communications across assigned markets.

· Learn and apply market-specific dynamics for surgical assist coverage.

· Build strong, supportive relationships with each market’s clinical leadership.

· Proactively identify coverage conflicts and provide multiple solution options using strong analytical and problem-solving skills.

· Independently assess urgent coverage issues, escalate when appropriate, and communicate decisions clearly and promptly.

· Provide guidance to clinical leaders on prioritization of coverage needs.

· Ensure all clinical managers are supported with staffing coverage requirements.

· Manage urgent add-ons and last-minute schedule changes with effective communication to all stakeholders.

· Coordinate with surgeon offices to obtain complete and accurate case details.

· Be main point of contact for all internal scheduling needs.

 

Surgeon Office Communication & Relationship Management

· Act as the main point of contact for surgeon offices regarding scheduling, coverage, and operational inquiries.

· Proactively communicate coverage status, updates, and changes to surgeon offices.

· Ensure surgeon scheduler contact information is maintained accurately in USMON/Salesforce for weekly case confirmations.

· Reach out to surgeon offices during high-volume periods to identify unscheduled cases and offer services.

· Support surgeon office education and collaboration with Direct Patient Billing teams.

· Obtain credentialing sponsor forms from surgeon offices to support Surgical Assistant Operations.

· Collaborate with scheduling team to ensure smooth onboarding of all new customers to our scheduling

· Foster strong, professional relationships with surgeon offices to enhance service delivery and customer experience.

 

 

Clinical Operations & Project Support

· Track and report on case volume, utilization, and cancellation trends.

· Submit requests for new surgeons to be added to USMON/Salesforce.

· Follow up with new customer requests to assess need and coordinate with operational and clinical teams to determine coverage capability.

· Support onboarding of new surgeon office staff in collaboration with clinical managers.

· Assist with additional clinical operational projects as assigned.

 

Information, Documentation & Compliance

·· Support RCM and scheduling team in collecting, reviewing, and verifying patient demographics and insurance information as needed.

· Monitor, surgical descriptions and estimated duration of procedures to ensure accurate surgical assist coverage planning.

 

Administrative & Analytical Responsibilities

· Manage inquiries and support efficient case management workflows.

· Utilize advanced Excel skills to generate operational reports, analyze scheduling and coverage trends, and identify opportunities for process improvement.

· Leverage scheduling software and EMR platforms to maintain accurate data entry and workflow execution.

 

Technical Skills

· Advanced proficiency in Microsoft Office, particularly Excel (data sorting, filtering, formulas, and report creation).

· Strong computer literacy; experience with scheduling systems and EMR platforms.

· Fast and accurate typing skills.

Communication & Interpersonal Skills

· Excellent verbal and written communication abilities.

· Professional, collaborative interactions with surgeons, clinical leaders, staff and external partners.

· Demonstrated patience, empathy, and customer-focused service.

 

Organizational Skills

· Strong attention to detail with exceptional ability to multitask and prioritize in a fast-paced, dynamic environment.

· Proven problem-solving and analytical skills to support decision-making and operational improvements.

 

Qualifications

Experience

· 3-5 years’ exper