Senior IT Analyst - Tier 3 Service Desk

🌺 Join Alpha Inc. — Where Tech Meets Heart

Position: Senior IT Analyst – Tier 3 Service Desk
Location: Hybrid – Oahu or Remote
Department: Information Technology
Type: Full-Time

 

💡 Why Alpha Inc.?

At Alpha Inc., we’re not just solving technical issues—we’re solving them with purpose. From powering smart infrastructure to safeguarding our digital operations, we approach every challenge with aloha, excellence, and a relentless drive to improve.

If you’re a high-level troubleshooter with a heart for service and a mind for innovation, this is your moment.

“Our team, our family, are the core of our success—leading with heart, embodying strength in unity, and living the Alpha Mentality.”

 

👨‍💻 What You'll Do

As a Senior IT Analyst, you’ll be our Tier 3 escalation expert—resolving complex technical issues, optimizing IT systems, and delivering white-glove support to our executive team. You’ll bring deep technical knowledge, process leadership, and a team-first mindset to every challenge.

Key Responsibilities:

• Resolve high-priority, complex IT issues escalated from Tier 1 and 2 teams.
• Support C-suite executives with white-glove, confidential technical assistance.
• Manage compliance and security frameworks including CMMC Level 1.
• Administer identity and access systems via Okta, Intune, and Entra ID.
• Lead help desk automation and workflow optimization via JIRA/Confluence.
• Mentor junior staff and document best practices and procedures.
• Oversee cross-functional IT projects including rollouts, upgrades, and system integrations.
• Develop scripts (PowerShell, Python, Bash) to streamline operations.

 

🧠 What You Bring

You’re an advanced problem-solver who leads with empathy and delivers with precision. You thrive in dynamic, service-driven environments and bring structure to the chaos.

Must-Haves:

• 5+ years in progressive IT support, with 2+ years in Tier 3 or senior-level technical roles.
• Deep troubleshooting knowledge of Microsoft 365, Okta, Intune, Box, and Entra ID.
• Hands-on experience managing JIRA Service Management and Confluence workflows.
• Strong grasp of IT compliance and security best practices.
• Proven ability to support C-level stakeholders with urgency and discretion.

Bonus Points For:

• Certifications (e.g., Microsoft 365 Admin, Okta Admin, Security+, ITIL, ACP).
• Scripting experience (PowerShell, Python, Bash).
• Familiarity with Apple Business Manager (ABM), Addigy, and UKG (UltiPro).
• Project management experience in hybrid or remote environments.

 

🎁 What’s In It For You

💵 Competitive Salary — $85,000 - $90,000
🏥 100% Paid Medical & Dental for You + Family
💰 401(k) + Company Match (up to 4%)
🧘 Wellness-Driven Benefits & Generous PTO
🎓 Leadership & Growth Pathways
🤙 A Culture That Feels Like Family

 

🌎 Diversity, Equity & Inclusion

At Alpha Inc., diversity isn’t just celebrated—it’s essential. We’re committed to building a team that reflects the strength of our communities and drives smarter solutions through diverse perspectives.

 

⚖️ Equal Opportunity Statement

Alpha Inc. is proud to be an Equal Opportunity Employer. We welcome all qualified applicants—regardless of race, gender, background, or identity.

 

📬 Ready to Build with Us?

If you're ready to grow, lead, and support Hawaii’s most impactful teams, we want to hear from you.
👇 Scroll down and complete the application form below to apply.